Who This Is For / When to Use
Account users cleaning up contact data.
Teams removing inactive, outdated, or duplicate contacts.
Admins performing one-time database maintenance.
Select Contacts for Deletion
Navigate to CRM > Contacts or open a Smart List.
Select contacts using the checkboxes next to each contact.
To select all contacts on the current page, use the checkbox in the table header.
After selecting page contacts, click the Select all contacts link to include every contact in the list.
Result: The bulk action toolbar becomes active.
Delete Selected Contacts
With contacts selected, open the bulk actions menu.
Click the Delete (trashcan) option.
Confirm the deletion when prompted.
Result: All selected contacts are permanently removed from the account.
What Happens When a Contact Is Deleted
Deleting a contact permanently removes it from all related areas, including:
Conversations
Notes
Opportunities
Tasks
Appointments
Manual actions
Campaigns
Important: This action cannot be undone.
Common Use Cases
Cleaning Up Old or Inactive Contacts
Remove contacts that are no longer relevant.
Keep the database focused on active leads and customers.
Removing Duplicate Contacts
Delete duplicate records to prevent duplicated communication.
Maintain a clean and organized contact list.
Common Issues and Fixes
Accidentally selected too many contacts: Review selections before confirming deletion.
Deleted contacts by mistake: Bulk deletions cannot be undone. Consider exporting contacts before deleting.
Not all contacts deleted: Confirm that the Select all contacts link was used if deleting across multiple pages.
FAQ
How do I select multiple contacts for deletion?
Use the checkboxes next to contacts, or select the checkbox in the table header to select all contacts on the current page. Use the Select all contacts link to include every contact in the list.
What happens after I click Delete?
The selected contacts are permanently removed from the account and all associated data areas.
Can I undo a bulk contact deletion?
No. Bulk deletions are permanent and cannot be reversed.
How can I make sure I’m deleting the correct contacts?
Use filters, Smart Lists, or search to narrow your list. Double-check selected contacts before confirming deletion.
Can I delete my entire contact database at once?
Yes. Select the checkbox at the top of the contact list, then click the Select all contacts link to delete all contacts across all pages.
Does deleting contacts improve performance?
Yes. Removing inactive or duplicate contacts can make contact management, filtering, and communication workflows more efficient.