What is the Email Events Workflow Trigger?
The Email Events trigger fires when a contact performs a specific action related to an email sent from Kyrios Systems. These actions include opening an email, clicking a link, unsubscribing, marking an email as spam, or when an email bounces.
This trigger only applies to emails that are sent within workflows.
How to Set Up the Email Events Trigger
Step 1: Add the Trigger
Navigate to Automation → Workflows.
Create a new workflow or open an existing one.
In the workflow builder, click Add New Trigger.
Step 2: Select Email Events
In the trigger selection panel, search for Email.
Scroll to the Events section.
Select Email Events.
Step 3: Configure the Trigger
Confirm Email Events is selected under Choose a Workflow Trigger.
(Optional) Rename the trigger using the Workflow Trigger Name field for clarity.
Click Add filters.
Step 4: Select the Email Event Type
Under Standard Fields, choose Event.
Select the email event that should trigger the workflow:
Bounced (Mailgun only): Email delivery failed
Clicked: Contact clicked a link in the email
Complained (SPAM): Contact marked the email as spam
Opened: Contact opened the email
Unsubscribed: Contact unsubscribed via the email
Step 5: (Optional) Filter by Workflow Email
To trigger the automation only for a specific email:
Click Add filters again.
Under Standard Fields, select In workflow.
Expand the dropdown and choose the workflow that contains the email.
Important: This filter only works for emails that are sent from workflows.
Step 6: Save the Trigger
Click Save Trigger in the bottom-right corner.
Save the workflow.
Toggle Publish when ready.
Use Test Workflow to confirm correct behavior.
Example Use Case
Scenario: Email Open Notification
Goal: Notify your team when a prospect opens a scheduling email.
Trigger Setup:
Trigger: Email Events
Event: Opened
In Workflow: Meet with Billy Calendar
Outcome: The workflow runs as soon as the email is opened, allowing you to notify a user, assign a task, or trigger a follow-up.
FAQs
What email events can trigger this workflow?
You can trigger workflows based on Opened, Clicked, Bounced, Complained (SPAM), and Unsubscribed events.
Can I apply multiple filters?
Yes. You can combine the Event filter with In workflow to precisely control which email interactions trigger the workflow.
Can this trigger work with one-off emails?
No. The Email Events trigger only works with emails that are sent from workflows.
How do I test the Email Events trigger?
Use the Test Workflow button to validate logic, then send a test email through the related workflow and perform the selected action (open, click, etc.).
Why should I use the Complained (SPAM) event?
This event helps protect deliverability by allowing you to automatically suppress, tag, or remove contacts who mark your emails as spam.
Can multiple workflows listen to the same email event?
Yes. You can create multiple workflows using the same Email Events trigger and differentiate them using filters.
What is the most common mistake with this trigger?
Attempting to use it on emails that are not sent from workflows. Always confirm the email exists within a workflow before using this trigger.