Who This Is For / When to Use
Use this guide if:
Kyrios prompts you to update your Meta payment method
Campaigns fail to launch due to billing errors
Meta Billing Hub shows warnings or declined payments
Why This Happens
Meta requires a valid payment method at the Ad Account level.
If the payment method is missing, expired, or invalid, campaigns cannot spend—even if your Meta account is connected to Kyrios.
How to Update Your Payment Method in Meta
Step 1: Open the Meta Billing Hub
Go to the Meta Billing Hub:
https://business.facebook.com/billing_hub/
Step 2: Select the Correct Business Account
In the top-left dropdown, make sure the correct Business Portfolio is selected.
This determines which ad accounts and billing settings you are viewing.
Step 3: Open Accounts
Click Accounts in the left sidebar.
This displays all ad accounts under the selected business.
Step 4: Verify Payment Method at Ad Account Level
For each active ad account:
Confirm the account status is Active
Ensure a valid payment method (credit/debit card or PayPal) is attached
Resolve any outstanding balance or payment failure notices
Important:
Payment methods must be valid per ad account, not just at the business level.
Step 5: Reconnect Your Meta Account in Kyrios
After updating billing:
Return to Kyrios
Reconnect your Meta integration
Retry launching or importing campaigns
Once reconnected, campaigns should launch normally.
Common Issues and Fixes
Still seeing payment errors in Kyrios
Cause: Meta billing changes have not synced yet
Fix: Wait a few minutes, then reconnect the Meta account again
Payment method added but ads still won’t run
Cause: Outstanding balance or account spending limit
Fix:
Pay any due balance
Check spending limits inside Meta Billing Hub
Multiple ad accounts under one business
Cause: Payment method added to the wrong ad account
Fix:
Verify billing for the exact ad account used by the campaign
Key Notes
Kyrios does not process ad payments directly
All ad spend is billed by Meta
Billing issues must be resolved inside Meta before campaigns can run