How Upsell Products Work
An upsell product is shown on a dedicated page after checkout. The customer flow is: Checkout Page → Upsell Page → Thank You Page
If the customer buys the upsell, Kyrios creates a separate order for the upsell product. If the customer skips the upsell, they should be redirected to the Thank You page. Kyrios Stores supports integrated checkout pages, products, payments, and customer journey tracking inside the platform.
Important Requirements
The Upsell element must be added to a new page that appears after checkout. Do not place the Upsell element before checkout. This can cause errors. Create a dedicated Upsell page for the best customer experience. Always add a skip button that redirects to the Thank You page. Without a skip button, customers may be stuck on the Upsell page unless they purchase the upsell product.
Step 1: Create a New Upsell Page
Go to Sites.
Open Websites.
Select the store you want to edit.
Click Add New Page.
Enter a page name, such as Upsell Page.
Click Create New Page.
Step 2: Open the New Upsell Page
After the page is created, it appears with your other store pages. Click Edit on the new Upsell page.
Step 3: Add the Upsell Element
In the page builder, click Add Element.
Search for Upsell.
Drag the Upsell element into the page row.
You can add multiple Upsell elements in different columns if you want to show more than one offer.
Step 4: Configure the Upsell Element
Select the Upsell element on the page.
In Upsell Settings, search for and select the product you want to offer.
Configure the Sale Actions setting.
Choose where the customer should go after clicking Buy now.
The Sale Action can send the customer to another upsell page or to the Thank You page.
Step 5: Select the Upsell Product and Redirect Page
In the Upsell settings:
Select the upsell product.
Set the Sale Action.
Select the next Website Page, usually Thank you!.
This controls where customers go after purchasing the upsell product.
Step 6: Enable or Disable Shipping for the Upsell
Use the Enable Shipping toggle in the Upsell element settings. When shipping is enabled, customers can choose shipping rates from a dropdown in the Upsell component. When shipping is disabled, shipping options are not shown for that upsell product.
Step 7: Add a Skip Upsell Button
Add a button to the Upsell page so customers can skip the offer. Set the button action to:
Link to: Go to Page
Website Page: Thank you!
This step is required so customers can reach the Thank You page without purchasing the upsell.
Step 8: Redirect Checkout to the Upsell Page
Open the Checkout page settings. Set the checkout button action to:
Link to: Go to Page
Website Page: Upsell
This sends customers from checkout to the Upsell page after completing their initial purchase.
What Customers See
Customers see the upsell offer after checkout. They can purchase one of the upsell products or click the skip button to continue.
Common Issues and Fixes
Customers are stuck on the Upsell page
Add a skip button and link it to the Thank You page. Customers need a way to continue without buying the upsell product.
The Upsell element causes an error
Confirm the Upsell element is on a page after checkout. Do not add the Upsell element before the checkout step.
The customer does not reach the Upsell page after checkout
Open the Checkout page settings. Set the button action to Go to Page and select the Upsell page.
Shipping options do not appear
Select the Upsell element and enable the Enable Shipping toggle. Shipping options only appear when shipping is enabled for the upsell product.
FAQ
Does the upsell product create a separate order?
Yes. If the customer purchases the upsell product, Kyrios creates a separate order for that upsell purchase.
Can I add more than one upsell product?
Yes. You can add multiple Upsell elements in different columns or create multiple upsell pages.
Can customers skip the upsell?
Yes. Add a button and link it to the Thank You page.
Where should the Upsell element be placed?
Place the Upsell element on a dedicated page after checkout.
Can I send customers to another upsell page after they buy?
Yes. Use the Upsell element’s Sale Action setting to send customers to another upsell page or to the Thank You page.