Gift Cards

Gift Cards let your business create branded gift card products with denominations, artwork, expiry settings, terms, categories, and inventory. Gift cards can be:

Every issued gift card is tracked in Payments → Gift Cards.

Before using Gift Cards, confirm that:

Supported redemption checkouts include Forms, Funnels, Payment Links, Invoices, Store, Calendars, and Services V2 during appointment booking. Gift cards are not currently supported on Memberships, Donation Forms, Rentals, or Services V1.

To open Gift Cards:

The Gift Cards page shows gift card products, filters, dashboard metrics, orders, and available actions.

To create a gift card product:

First-time users may only see the Create Gift Card option until the first gift card product is created.

The Basic Information step defines the main gift card details.

Complete the required fields:

The expiry date applies to all gift card orders created from this product.

Use the redemption URL only when recipients need a link for redemption instructions or more information.

The Customize Card step controls how the gift card looks. You can customize the card by selecting a template, uploading artwork, or creating a gradient.

To upload custom artwork, use the Upload a Template option.

Use high-quality artwork that clearly supports your brand and remains readable on the gift card preview.

The Set Values, Tax, and Category step defines:

Inventory applies per denomination. For example, if quantity is 100 and the gift card has two denominations, each denomination has 100 available units.

The Review Card step shows the final card preview and saved settings.

Review:

Click Create Gift Card when everything is correct.

After creation, the gift card appears on the Gift Cards page.

Each gift card product has action buttons on its card. Use Edit to update gift card settings.

Use Delete to archive a gift card product you no longer use.

Use Deactivate to stop selling or sending a gift card product.

When a gift card is deactivated:

Use Activate to re-enable sales and sending for a deactivated gift card.

Gift cards can be sold through:

To sell through the dedicated checkout:

The Sell Gift Card page shows the Live Mode Checkout Link and embed code. Copy the Live Mode Checkout Link to share a hosted checkout with customers.

Copy the embed code to place the gift card checkout on an external webpage.

The dedicated checkout lets buyers choose a gift card value, enter gift details, pay, and receive confirmation. The buyer first selects a gift card denomination.

The buyer then selects whether the gift card is for Someone Else or Myself. If the buyer selects Someone Else, the checkout collects sender and recipient details.

If the buyer selects Myself, the checkout collects only the buyer’s name and email.

The buyer selects a delivery date and may add an optional message.

After payment, the confirmation screen shows the purchased gift card and a download option.

Live mode gift cards are redeemable on live checkouts. Test mode gift cards are redeemable on test checkouts.

Sending a gift card creates prepaid credit without collecting payment. Use this for:

To send a gift card:

The Send flow works in Live Mode.

Choose an existing contact or add a new contact. The selected contact receives the gift card based on the delivery method chosen later in the flow.

Enter a message for the recipient. You can write your own message, choose a suggested message, or use Write Using AI.

Choose the gift card value and delivery method.

Available delivery methods may include:

Only delivery methods supported by the contact’s available information are enabled.

Review the contact, message, delivery details, gift card value, expiry date, and preview. Click Send Gift Card to issue the gift card.

A sent gift card appears in Gift Card Orders but does not appear in the general Payments → Orders page because no payment was collected.

When PDF via Email is selected, the recipient receives a downloadable PDF gift card.

The PDF includes the gift card design, value, gift card code, recipient details, and terms link.

All sold and sent gift cards are tracked in Payments → Gift Cards → Orders.

Gift Card Orders show issued cards, statuses, balances, contacts, and filters.

Use Gift Card Orders as the central place to track every gift card issued from the account. The general Payments → Orders page only shows paid orders.

The Gift Cards dashboard shows performance metrics for the selected date range.

Metrics may include:

The dashboard also includes sales charting and order/product tabs.

Open a gift card order to view its details.

The order details page may show:

Use Show Gift Card Code only when the full code needs to be viewed or copied.

Customers redeem gift cards at supported Kyrios checkouts by entering the gift card code in the Gift Card field. After the code is applied, the checkout shows:

Some checkouts show a compact gift card entry field before the code is applied.

On supported order forms, the customer can apply a gift card code before completing the order.

If the gift card does not cover the full order total, the customer must pay the remaining balance using an available payment method.

If the gift card balance is greater than or equal to the one-time order total, no additional payment is required. If the gift card balance is less than the order total, the checkout collects payment for the remaining amount. If the order includes subscriptions or recurring products, additional payment rules may depend on the payment provider. Transaction details show gift card usage as a separate gift card amount.

Transaction details may also show the gift card amount used and the related gift card order reference.

Gift card redemption is fully supported with:

Gift card redemption has limited support with:

For limited-support providers, the gift card can be redeemed only when the gift card balance fully covers the order or invoice total, and the order or invoice does not include recurring or subscription products.

Gift card redemption appears after at least one gift card order exists in the account.

There is currently no setting to turn gift card redemption off.

Sent gift cards do not appear in the general Payments → Orders page because no payment was collected. Use Payments → Gift Cards → Orders to view sent gift cards.

Deactivate stops the dedicated checkout link and disables Sell and Send. If the gift card was manually added to another checkout, remove it from that checkout.

PayPal, Adyen, and custom payment providers have limited support. Use Stripe, NMI, Authorize, or Square for full gift card redemption support.

Gift Card Orders tracks every gift card issued or purchased. The regular Orders page only shows paid orders.

No. All gift card orders for a product use the gift card product’s expiry date.

Inventory applies per denomination. If a gift card has three denominations and the quantity is 50, the total available gift cards is 150.

Not currently. Customers can enter the gift card code at a supported checkout to view the balance.

No. Gift cards cannot currently be used to buy other gift cards.

Supported checkouts include Forms, Funnels, Payment Links, Invoices, Store, Calendars, and Services V2 during appointment booking.

Stripe, NMI, Authorize, and Square fully support gift card redemption.