What Enhanced Consent Checking Does
Enhanced Consent Checking performs a pre-call consent scan before Voice AI places an outbound call. Kyrios checks supported consent sources connected to the contact and phone number. If valid opt-in consent is found, the outbound call can proceed. If valid consent is missing or the contact has opted out, the call may be blocked.
Key Benefits
Enhanced Consent Checking helps teams reduce compliance risk before automated outbound calling begins. Key benefits include:
Broader consent coverage: Kyrios recognizes consent from Forms, Surveys, and Appointment Forms/Calendars.
Fewer false blocks: Valid opt-in from a supported source can allow eligible calls to proceed.
Centralized compliance: Voice AI checks consent before placing the call.
Better auditability: Consent source and timestamp details help teams review call decisions.
Future-ready compliance management: Upcoming consent audit and bulk update tools will help standardize consent language.
Consent Sources Kyrios Scans
Kyrios can scan these supported consent sources before Voice AI places an outbound call:
Forms.
Surveys.
Appointment Forms/Calendars.
Use consistent consent wording across all sources so call decisions are easier to review and maintain.
What Counts as Valid Opt-In
Valid opt-in should include a clear affirmative action from the contact. A valid consent setup should include:
A consent checkbox or explicit confirmation.
Consent language that clearly mentions voice calls.
A phone field connected to the contact.
A submission timestamp.
A submission associated with the contact and phone number Voice AI will call.
Consent language should not be vague or bundled with unrelated permissions. Consult your legal team for region-specific requirements.
Set Up Consent in Forms
To collect consent from a Form:
Go to Sites → Forms.
Open an existing form or click Add Form.
Confirm the form includes a phone field.
Add a consent checkbox or consent text block.
Click the consent element settings icon to edit the consent details.
Make the consent field required.
Save the form.
Set Up Consent in Surveys
To collect consent from a Survey:
Open the Survey builder.
Add a consent checkbox or explicit confirmation field.
Confirm the Survey collects the contact’s phone number.
Mark the consent field as required.
Save the Survey.
Set Up Consent in Appointment Forms/Calendars
To collect consent from Appointment Forms/Calendars:
Go to Settings → Calendars.
Create or open a calendar.
Click Advanced Settings.
Go to Forms & Payment.
Enable the Consent checkbox toggle.
Confirm the booking form collects the phone number used for Voice AI calls.
Save the calendar.
Verify Consent on a Test Contact
Submit each consent source once using a test contact. After submission, open the contact record and confirm:
The contact was created or updated.
The phone number is stored correctly.
The consent submission is connected to the contact.
The source and timestamp are visible in the contact timeline or related logs.
Common Issues and Fixes
Voice AI blocked a call even though the contact submitted a form
Check whether the form submission is associated with the same contact and phone number Voice AI attempted to call.
The consent checkbox is not being recognized
Confirm the consent field is required and that the consent language clearly authorizes voice calls.
The appointment booking did not count as consent
Open the calendar settings and confirm the Consent checkbox toggle is enabled under Forms & Payment.
The contact opted out after giving consent
Opt-out status overrides prior opt-in consent. Do not call contacts who have opted out or are marked DND.
FAQ
Is opt-out stronger than opt-in?
Yes. A recent opt-out or DND status blocks calls even if the contact previously opted in.
Do I need separate consent for each phone number?
Best practice is to collect consent for the specific phone number Voice AI will call. Confirm your consent policy with your legal team.
Are older Survey or Calendar submissions recognized?
Older submissions can be recognized if they are associated with the contact and phone number. Verify the contact timeline and logs.
Where can I see why a call was blocked?
Review the Voice AI call logs and the contact timeline for the decision, reason, consent source, and timestamp.
What should my consent text include?
Consent text should clearly authorize voice calls and appear next to an affirmative action, such as a required checkbox.
Will audit and bulk-update tools change my existing text automatically?
Upcoming tools are intended to help review and standardize consent text. Review available controls before applying changes at scale.