Who This Is For / When to Use
Use this article when reviewing Voice AI call history, validating triggered actions, or analyzing performance trends and sentiment.
Access Voice AI Logs and Analytics
You can access logs and analytics from:
Settings → AI Agents → Voice AI Agents → Dashboard & Logs
From this area, you can:
View analytics across all Voice AI Agents
Filter data by agent and date range
Open detailed call logs for individual agents
Voice AI Analytics Dashboard Overview
The Analytics Dashboard shows aggregated Voice AI performance data for the selected time range.
Call Analytics Metrics
Each metric is calculated only from inbound calls handled by Voice AI Agents.
Total Calls
The total number of inbound calls received by Voice AI Agents during the selected period.
Calls Completed
The number of calls that reached a natural completion without being dropped or abandoned.
Actions Triggered
The total count of actions executed by Voice AI Agents, including call transfers, workflows, SMS, appointment bookings, and custom actions.
Average Call Duration
The average length of completed calls during the selected period.
Sentiment Analysis
Sentiment Analysis uses AI to evaluate caller tone and conversation context. Sentiment is displayed as a percentage and compared to the previous period to show trends.
Date Range and Agent Filters
You can filter analytics using the date selector at the top of the dashboard.
Preset date ranges include:
This Week
Last Week
Last 7 Days
This Month
This Year
Custom date ranges can be selected using the calendar picker. You can also filter results by selecting a specific Voice AI Agent.
Calls Completed Trend Chart
The Calls Completed chart visualizes call volume trends over time.
X-axis: Date range
Y-axis: Number of completed calls
Use this chart to identify peak call periods or sudden changes in call volume.
Viewing Call Logs
Call Logs provide a detailed history of all calls handled by a Voice AI Agent.
To access Call Logs:
Open AI Agents → Voice AI Agents
Select an agent
Click Call Logs
Each log entry displays:
Contact name (if the caller exists as a contact)
Phone number
Date and time
Call duration
Actions triggered
Call Details: Transcript, Recording, and Summary
Clicking a call log entry opens the detailed call view.
From this view, you can review:
Transcript
The full text conversation between the caller and the Voice AI Agent.
Recording
The call audio recording, if recording is enabled.
Summary
An AI-generated summary highlighting the caller’s intent and call outcome.
Feedback
Thumbs up or down feedback to help improve agent performance.
Understanding Actions Triggered in Logs
Both the dashboard and call logs show which actions were triggered during each call.
Use this information to:
Confirm trigger conditions are working correctly
Identify over-triggering or missed actions
Validate workflow and automation behavior
If an expected action does not appear:
Review the action’s trigger condition
Confirm whether it was set to run During or After the Call
Check that action limits were not exceeded
Best Practices
Review call summaries regularly to refine prompts and triggers
Monitor sentiment trends to detect caller experience issues
Compare date ranges to measure improvements after changes
Cross-check action logs with workflows to confirm automation success
FAQ
Where can I see which actions were triggered during a call?
Open the agent’s Call Logs and click a specific call to view all triggered actions.
Why do I see completed calls but no actions triggered?
This usually means trigger conditions were not met or actions were configured to run only after the call ended.
Can I export Voice AI analytics data?
Analytics data is currently available for in-app review only.
Does sentiment analysis trigger workflows or actions?
No. Sentiment analysis is informational only and does not trigger actions automatically.