What Are Voice AI Performance Reports?
Voice AI Performance Reports are automated email summaries for individual Voice AI agents. Each report provides a periodic snapshot of call performance, caller sentiment, call outcomes, and automation activity. Voice AI Performance Reports are enabled from Settings > Labs.
Key Benefits
Voice AI Performance Reports help teams stay informed without manually reviewing each Voice AI dashboard. Key benefits include:
Automated visibility: Receive recurring email summaries.
Flexible cadence: Choose weekly, every 2 weeks, or monthly reporting.
Agent-level control: Configure reports separately for each Voice AI agent.
Caller experience tracking: Review sentiment and call quality signals.
Operational insights: Monitor call volume, after-hours calls, and action activity.
Faster call review: Use flagged call links to review calls that may need attention.
Cleaner inboxes: Reports are skipped for periods with zero calls.
What Is Included in a Performance Report?
A Voice AI Performance Report may include:
Total calls
Total call duration
Average call duration
Success rate
Caller sentiment
After-hours calls
Action breakdown
Period-over-period comparison
Flagged call anomalies
Call anomalies may include calls with negative sentiment or calls that ended unexpectedly quickly.
Report Frequency Options
Each Voice AI agent can have its own report frequency. Available frequency options include:
Weekly
Every 2 weeks
Monthly
Use weekly reports for high-volume agents. Use monthly reports for lower-volume or stable agents.
Report Recipient Options
Reports can be sent to:
All Admins
All Users
Specific Users
Custom Email
Custom email recipients are useful for external stakeholders who need the report but do not manage the Voice AI agent directly.
How to Set Up Voice AI Performance Reports
Go to Settings > Labs.
Enable Voice AI - Performance Reporting.
Open the account where the Voice AI agent is configured.
Go to Voice AI.
Open the Voice AI agent.
Open the Reporting section.
Turn on Performance Summary Email.
Choose the report frequency.
Select the report recipients.
Click Save.
Call Anomalies and Deep Links
Performance Reports can flag up to three calls that may need review. Flagged calls may include negative sentiment calls or unexpectedly short calls. Use the call links in the report to open the related call details and review the call outcome, transcript, summary, actions, transfers, and follow-up needs.
Common Issues and Fixes
I did not receive a report
Reports are skipped automatically when the Voice AI agent has zero calls during the reporting period.
The wrong people received the report
Open the Voice AI agent, go to Reporting, update the recipient settings, and click Save.
A custom email recipient cannot open a call link
The recipient may receive the email, but access to linked call details may require the correct Kyrios user access and permissions.
Reports are not available for the agent
Confirm that Voice AI - Performance Reporting is enabled in Settings > Labs.
FAQ
Are Voice AI Performance Reports available for all accounts?
Voice AI Performance Reports are available through Labs. It must be enabled before it can be configured for Voice AI agents.
Why did I not receive a report?
Reports are skipped automatically for reporting periods with zero calls.
Can different Voice AI agents have different report settings?
Yes. Each Voice AI agent has its own reporting frequency and recipient settings.
Can I send reports to people who are not Kyrios users?
Yes. Add them as Custom Email recipients.
Can custom email recipients open deep links in the report?
They may receive the email, but opening the linked call details may require Kyrios access and permissions.
What timezone is used in the report?
Report timing follows the Voice AI agent’s configured timezone.
Can I change report recipients after saving?
Yes. Open the agent’s Reporting settings, update the recipients, and click Save.