Who This Is For / When to Use
This article is for business users who:
Send invoices through Kyrios
Want to allow customers to add tips at checkout
Operate in service-based or tip-driven industries
Use this feature before sending invoices where tipping should be available.
What Are Invoice Tips in Kyrios
Invoice tips allow customers to add an optional gratuity when paying an invoice.
Key characteristics:
Tips are optional for the customer
Tips can be percentage-based or custom amounts
Tips can be enabled globally or per invoice
Tips are included in refunds if the invoice is refunded
Enable Tips Globally in Invoice Settings
Use this section to enable tipping across all invoices by default.
Steps
Go to Payments in the left menu
Select Invoices & Estimates at the top
From the dropdown, choose All Invoices
Click Settings
Open the Payment Settings tab
Toggle Allow Tip Payments to ON
Set the default tip percentages
Click Save
Once enabled, all new invoices will support tips unless disabled per invoice.
Create a New Invoice With Tips
Tips can be used on both one-time and recurring invoices.
Steps
Go to Payments → Invoices
Click Create New Invoice or Create New Recurring Invoice
Complete the invoice details as normal
Save or send the invoice
If tips are enabled globally, they are available automatically.
Configure Tips on an Individual Invoice
Use this section to customize or disable tips on a specific invoice.
Steps
Open the invoice
Click the three-dot menu at the top of the invoice
Select Manage Tips
Choose one or more percentage options or allow a custom tip amount
Save the settings
These settings apply only to the selected invoice.
How Customers Add a Tip
When a customer pays an invoice:
Tip options appear on the payment screen
The customer can select a percentage or enter a custom amount
The tip is added to the total payment
No additional action is required from the business user.
Refunds and Tips
Tips follow the same refund rules as invoice payments.
Refunding an invoice also refunds the tip
Partial refunds exclude tips unless the full invoice is refunded
Refunds are processed from the invoice payment view
Download a PDF of an Invoice
Invoices can be downloaded as PDFs for records or sharing.
Steps
Go to Payments → Invoices
Locate the invoice
Click the three-dot menu next to the invoice
Select Download
The PDF is saved to your device’s default download location.
Common Issues and Fixes
Tips are not showing on the invoice
Confirm Allow Tip Payments is enabled in Invoice Settings
Check Manage Tips on the individual invoice
Ensure the invoice was created after tips were enabled
Customers cannot enter a custom tip amount
Open Manage Tips on the invoice
Enable the option for Custom Tip Amount
Save the invoice settings
FAQ
Can I disable tips for a specific invoice?
Yes. Tips can be disabled or customized per invoice using Manage Tips, even if tips are enabled globally.
Can customers enter a custom tip amount?
Yes. You can allow customers to enter a custom tip amount instead of selecting a preset percentage.
Are tips supported on recurring invoices?
Yes. Tips are supported on one-time invoices, recurring invoices, workflow-generated invoices, and invoices linked to documents or contracts.
Are tips included in refunds?
Yes. When an invoice is fully refunded, the tip amount is refunded as well.
Where is the invoice PDF saved after download?
The invoice PDF is saved to your device’s default download folder, usually Downloads.
Can I download multiple invoices at once?
No. Invoices must be downloaded individually at this time.