Step 1: Open Review Posts in Social Planner
Go to Marketing → Social Planner
Click New Post
Select Post Reviews from the dropdown menu
Step 2: Select Review Source and Social Accounts
Select Review Source
Choose where reviews will be pulled from:
Google
Facebook
Only review sources connected through Reputation Management integrations are available.
Choose Social Accounts
Select the social accounts where review posts will be published.
Each selected account will receive review posts based on the configured schedule.
Step 3: Configure Review Posting Rules
Rating Range
Choose which reviews are eligible to post.
Examples:
4 stars & above
1 star & above
Only reviews within the selected range are published.
Maximum Number of Posts
Set the maximum number of review posts per schedule cycle.
If more eligible reviews exist than the limit:
Only the allowed number is published
Remaining reviews are skipped
Posting Frequency and Time
Choose:
Daily, weekly, or monthly posting
A specific posting time
Reviews received after the scheduled time are queued for the next cycle.
(No screenshot here — configuration fields are already visible in Step 2.)
Step 4: Select or Upload Background Images
Background Selection
You can:
Choose from built-in background templates
Upload custom background images
If multiple backgrounds are selected, they rotate automatically between posts.
Background Image Requirements
File size: Up to 5MB
Format: JPG or PNG
Dimensions: 1024 × 1024 (1:1 ratio)
Step 5: Customize Review Appearance
You can customize:
Caption text
Font family and size
Text color and opacity
Star color
Author name display (full name, initials, or hidden)
A live preview shows how the review will appear on each platform.
Step 6: Review Content and Save
Content Preview
Review the final layout before saving:
Text formatting
Star rating display
Background alignment
Save and Activate
Click Next to save the Review Post.
Once saved:
Review posts are published automatically based on your schedule
No manual posting is required
Managing Review Posts After Creation
You can manage Review Posts at any time.
Go to Social Planner → Content → Review
From here you can:
Pause posting
Edit settings
Delete configurations
How Review Posting Works (Example)
If:
A new review is received on January 1 at 6:00 PM
Your schedule allows 5 posts per day at 8:37 AM
Then:
The review is published on January 2 at 8:37 AM
If more than 5 eligible reviews exist, only 5 are posted
FAQ
How do I upload a background for review posts?
Upload or select a background during the background selection step when creating a Review Post.
What are the background image requirements?
Images must be JPG or PNG, under 5MB, and sized 1024 × 1024.
Can I control which reviews are posted?
Yes. You can filter reviews by star rating and select specific social accounts.
Can I change the posting frequency?
Yes. Review Posts can be scheduled daily, weekly, or monthly at a set time.
What happens if more reviews exist than my limit?
Only the configured number is posted. Extra reviews are skipped.
Can I pause or stop review posting?
Yes. Review Post configurations can be paused, edited, or deleted from the Content tab.
Are reviews posted immediately when received?
No. Reviews are posted at the next scheduled time.