Who This Is For / When to Use
Use Execution Logs when you need to:
Diagnose why a workflow action failed or stalled
Confirm whether an email, SMS, Slack message, or update executed
Identify where a contact exited a workflow
Review action timing with timezone accuracy
What Execution Logs Show
Execution Logs display every action execution for a workflow.
They focus on:
Individual workflow actions
Execution status and errors
Timestamps with timezone
Contact-specific execution history
They do not show enrollment timing or entry conditions.
How to Access Execution Logs
Go to Automations.
Open Workflows.
Select a workflow.
Click the Execution Logs tab.
Execution Logs Table Overview
Each row represents one action execution for a contact.
Columns Explained
Contact
The contact associated with the actionAction
The custom name assigned to the workflow stepStatus
Indicates the execution result:Executed
Waiting
Finished
Error
Executed On
Exact timestamp with timezoneActions
Icons for deeper inspection and navigation
Execution Time and Timezone Visibility
All timestamps include the timezone in which the workflow executed.
This helps with:
Auditing time-sensitive automations
Comparing logs across regions
Aligning workflow timing with external tools
Filtering Execution Logs
You can filter execution data using the top filter bar.
Available Filters
Date range (up to 30 days)
Action type
Execution status
Specific contact
Filters make it easier to isolate:
Failed actions
A single contact’s activity
A specific automation step
Action Name vs Action Type
The Action column shows the custom name you assigned in the builder.
Hovering over the action reveals the actual action type.
Example
Custom name: “Notify Sales”
Actual type: Slack Message
This prevents confusion when workflows use descriptive naming.
Error Visibility in Execution Logs
Errors are clearly highlighted in the Status column.
Error rows
Are visually distinct
Surface the issue immediately
Always include a View Details link
Viewing Action Details
Click View Details to open the Event Details panel.
What You’ll See
Contact name
Action type
Event status (Success / Error)
Error messages (if applicable)
Metadata related to the execution
This is the primary tool for troubleshooting failures.
Highlighting the Selected Row
When you open details for an action, that row is automatically highlighted.
This helps you:
Keep context while scrolling
Avoid reviewing the wrong action
Track exactly what you’re analyzing
Viewing Execution History for a Single Enrollment
You can drill into one specific enrollment for a contact.
This view shows:
Only actions from that enrollment
Clear breadcrumb navigation
Focused execution context
Viewing Contact History Across Enrollments
You can also view all workflow executions for a contact, across multiple enrollments.
This is useful when:
A contact entered the same workflow multiple times
You need a full automation audit for one contact
Navigating Back to the Workflow Builder
From Execution Logs, you can jump directly back to the workflow action.
Go To Action allows you to:
Open the exact step in the builder
Make corrections quickly
Reduce troubleshooting time
Pagination in Execution Logs
Execution Logs support pagination for large workflows.
You can display:
10 rows
25 rows
50 rows per page
This affects only the current view.
Common Execution Statuses
Common statuses include:
Executed – Action completed successfully
Waiting – Action is queued or delayed
Finished – Workflow reached its end
Error – Action failed and requires review
Common Issues and Fixes
An action shows “Error”
Click View Details
Review the error message
Verify required fields, permissions, or integrations
An action is stuck in “Waiting”
Check for delays or rate limits
Review dependent steps or conditions
Confirm external services are connected
I don’t see expected actions
Adjust filters and date range
Confirm the workflow version is published
Verify the contact actually reached that step
FAQ
What are Execution Logs used for?
Execution Logs show exactly what actions ran inside a workflow, their status, and when they executed.
Do Execution Logs show enrollment timing?
No. Enrollment timing appears in Enrollment History, not Execution Logs.
How do I see why an action failed?
Click View Details on the error row to view the failure reason and metadata.
Can I see all actions for one contact?
Yes. Use View Contact History to see executions across all enrollments.
Can I export Execution Logs?
Execution Logs are view-only. Use filters and date ranges to narrow results for review.
How precise are execution timestamps?
All timestamps include timezone information for accurate tracking.