Who This Is For / When to Use
Use Enrollment History when you need to:
Confirm whether a contact entered a workflow
Identify delays caused by rate limits
Understand why a contact finished or exited a workflow
Visually trace the path a contact followed through workflow logic
What Enrollment History Shows
Enrollment History provides a contact-level view of workflow participation.
It focuses on:
Entry timing
Current or final status
Exit conditions
Contact path through workflow branches
It does not show step-by-step action execution or errors.
How to Access Enrollment History
Go to Automations.
Open Workflows.
Select a workflow.
Click the Enrollment History tab.
Enrollment Rate Limit Notification
If a high volume of contacts enters a workflow, enrollment may be temporarily delayed.
When this happens, a notification banner appears at the top of Enrollment History.
What This Means
Contacts are queued and processed in batches
Delays are temporary
No enrollments are lost
The banner remains visible until all delayed enrollments are processed.
Enrollment History Table Explained
Each row represents one contact enrollment.
Columns
Contact
The contact enrolled in the workflowDate Enrolled
Timestamp showing when the contact entered the workflowCurrent Action
The last workflow step reachedCurrent Status
Indicates whether the workflow is:Finished
In progress
Removed
Next Execution On
Shows the next scheduled step, if applicable
Filtering Enrollment History
You can narrow results using filters at the top of the table.
Available Filters
Date range (up to 30 days)
Event type
Specific contact
Filters help isolate:
Recent enrollments
A single contact’s activity
Specific enrollment windows
Pagination Controls
Enrollment History supports pagination for large datasets.
You can choose to display:
10 rows
25 rows
50 rows per page
This setting affects only the current view.
Viewing a Contact’s Workflow Path
You can visually trace the route a contact took through the workflow.
How to Highlight the Contact Path
Locate the contact in Enrollment History.
Click See Contact Execution Path.
What Happens Next
The workflow builder opens
The contact’s path is highlighted in green
Conditional branches clearly show which logic was followed
[Screenshot: workflow-enrollment-history06.png]
This is the fastest way to understand why a contact reached a specific outcome.
Enrollment Status Meanings
Enrollment History displays clear workflow completion states.
Common statuses include:
Finished – The contact completed the workflow
Removed by Workflow – A workflow action removed the contact
Removed by External Workflow – Another workflow removed the contact
These statuses explain how and why a contact exited.
Date and Time Display
All enrollment timestamps include timezone information.
This ensures accuracy when:
Teams operate across regions
Comparing logs with external systems
Auditing time-sensitive automations
Common Issues and Fixes
A contact is missing from Enrollment History
Confirm the workflow is published
Check enrollment filters and date range
Verify the trigger conditions were met
Enrollments are delayed
Look for the rate limit banner
Allow time for queued enrollments to process
No action is required unless delays persist
I can’t see why a contact exited
Use See Contact Execution Path
Review the highlighted route in the builder
FAQ
What is Enrollment History used for?
Enrollment History shows when contacts entered a workflow, their current or final state, and the path they followed through workflow logic.
Does Enrollment History show errors?
No. Errors appear in Execution Logs, not Enrollment History.
Why do I see a rate limit warning?
The workflow temporarily exceeded processing limits. Contacts are queued and will be enrolled automatically.
Can I track a contact’s exact workflow route?
Yes. Use See Contact Execution Path to highlight the route in the workflow builder.
How far back can I view enrollment data?
You can view up to 30 days using the custom date range filter.
Can I export Enrollment History?
Enrollment History is view-only. Use filters and pagination to narrow results for review.