Who This Is For / When to Use
This article is for Kyrios users troubleshooting workflows, auditing automation behavior, or reviewing what happened to specific contacts inside a workflow.
Where to Find Workflow History and Status Information
Workflow status and history are available inside each workflow’s builder view.
To access this information:
Open a workflow.
Navigate to the top tabs in the workflow builder.
Select Execution Logs or Enrollment History depending on what information is needed.
These tabs show different but complementary views of workflow activity.
What the Execution Logs Tab Shows
The Execution Logs tab shows real-time and historical execution details for actions within a workflow.
This view is used to understand what action ran, for which contact, and whether it succeeded or failed.
Information Available in Execution Logs
Each row in Execution Logs displays:
Contact – The contact currently or previously enrolled
Action – The workflow action being executed
Status – Executed, Finished, Skipped, or Error
Executed On – Date and time the action ran
More Details – Technical or diagnostic information for the action
Execution History – Full action-by-action history for that contact in this workflow
Viewing a Contact’s Full Execution History
Execution Logs allow drilling into the full workflow history for a single contact.
When a contact has entered the same workflow multiple times, Execution History shows every run, not just the most recent one.
Use this view to:
Confirm whether an action ran
Identify where a workflow stopped
Review errors or skipped steps
Compare behavior across multiple enrollments
Understanding the “More Details” View
The More Details option provides deeper technical context for an action execution.
This view typically includes:
Error messages
Validation failures
Third-party response details
Action-level metadata
This information is primarily used for troubleshooting failed or skipped actions.
Using Filters in Execution Logs
Execution Logs include dropdown filters to help narrow results.
You can filter by:
Status
Action type
Date range
Specific contacts
Filtering is recommended when working with large or long-running workflows.
What the Enrollment History Tab Shows
The Enrollment History tab shows when and how contacts were added to a workflow.
This view is used to understand why a contact entered a workflow and what step they are currently on.
Information Available in Enrollment History
Each row in Enrollment History displays:
Contact – Name with email or phone number on hover
Action – The current or last action in the workflow
Next Execution On – Scheduled time for the next action
Execution History – Complete workflow run history for that contact
You can click a contact to jump directly to their contact profile.
How Enrollment History Differs from Execution Logs
Enrollment History and Execution Logs serve different purposes.
Enrollment History answers: When and why did this contact enter the workflow?
Execution Logs answers: What actions ran, and what happened during execution?
Both views should be used together for accurate troubleshooting.
Common Troubleshooting Scenarios
A Contact Did Not Receive an Action
Check Execution Logs to see if the action executed, was skipped, or failed.
A Contact Entered a Workflow Unexpectedly
Check Enrollment History to confirm which trigger enrolled the contact and when it occurred.
A Workflow Appears Stuck
Review Execution Logs for errors and Next Execution On in Enrollment History to confirm scheduling.
Frequently Asked Questions
Can a contact appear multiple times in workflow history?
Yes. If a contact is enrolled more than once, all enrollments and executions are visible in both tabs.
What does “Skipped” mean in Execution Logs?
Skipped indicates the action was evaluated but did not run due to conditions, filters, or logic paths.
Is Execution History different from Contact History?
Yes. Execution History is specific to one workflow, while Contact History shows activity across the entire account.