Who This Is For / When to Use
This trigger is for users who sell memberships or courses and want to automate actions when access is revoked.
Use this trigger when you want to:
Notify customers about lost or expired access
Trigger renewal or retention campaigns
Alert internal teams about access changes
Update contact records automatically
What the Product Access Removed Trigger Does
The Product Access Removed trigger runs immediately when a contact loses access to a membership or course product.
When the trigger fires:
The affected contact is added to the workflow
Workflow actions run instantly
Filters control which products and contacts qualify
This trigger runs per access removal event.
Requirements Before Using This Trigger
The following conditions must be met:
Membership or course products must already exist
The contact must have access removed from a product
The workflow must be published
If no products exist, the trigger cannot be configured.
Step 1: Create or Open a Workflow
Go to Automations & Workflows > Workflows
Open an existing workflow or click Create Workflow
Use the workflow options menu to edit the workflow
This opens the workflow builder canvas.
Step 2: Add the Product Access Removed Trigger
Click Add New Trigger in the workflow canvas
Open the Courses section
Select Product Access Removed or use the search bar
Once selected, the Trigger Setup panel opens automatically.
Step 3: Configure Trigger Settings
Each setting below is independent and can be quoted on its own.
Workflow Trigger Name (Optional)
Changes only the display name inside the workflow builder
Does not affect trigger logic or execution
Use a descriptive name if the workflow has multiple triggers.
Product Filter
The Select Product filter controls which product removals trigger the workflow.
No product selected
Any product access removal triggers the workflowOne or more products selected
Only removal from selected products triggers the workflow
This allows product-specific automations.
Custom Field Filters (Optional)
You can further restrict which contacts enter the workflow.
Filters use existing Custom Fields
Only contacts matching selected values enter the workflow
Custom Fields must already exist in the account
Save the Trigger
Click Save Trigger to apply the trigger settings
The trigger is now active inside the workflow.
Step 4: Add Workflow Actions
After the trigger fires, you can add any workflow actions, including:
Sending emails or SMS messages
Tagging contacts
Updating contact fields
Creating internal tasks
Notifying team members
Actions run in sequence for every qualifying access removal.
Step 5: Save, Test, and Publish the Workflow
Click Save in the top-right corner
Toggle Publish to enable the workflow
Click Test Workflow to confirm correct behavior
Testing ensures the trigger and actions run as expected before going live.
Common Use Cases
Customer Notification for Expired Access
Trigger: Product Access Removed
Filter: Select Product = specific course
Action: Send renewal or expiration email
Internal Team Alerts
Trigger: Product Access Removed
Filter: Select Product = premium membership
Action: Notify support or sales team and create a follow-up task
Record Updates for Tracking
Trigger: Product Access Removed
Filter: Select Product = digital product
Action: Update contact fields and apply tags
Upsell After Access Removal
Trigger: Product Access Removed
Filter: Select Product = basic plan
Action: Send upgrade or retention offer
FAQ
What does the Product Access Removed trigger do?
It starts a workflow when a contact loses access to a membership or course product.
What happens if I don’t select a product?
The workflow triggers for any product access removal.
Can I limit the trigger to specific products?
Yes. Use the Select Product filter to control which products activate the workflow.
Can I use Custom Fields with this trigger?
Yes. Custom Field filters allow only qualifying contacts to enter the workflow.
Does the workflow run automatically after setup?
Only after the workflow is published. Draft workflows do not run.
Why should I test the workflow?
Testing confirms the trigger and actions behave correctly before contacts are enrolled.