Who This Is For / When to Use
Use this trigger when you want to automate actions immediately after a contact finishes a membership product, such as sending certificates, surveys, follow-ups, or access to next-step offers.
What the Product Completed Trigger Does
When a contact completes the final lesson of a membership product, Kyrios immediately:
Marks the product as completed
Enrolls the contact into any workflow using the Product Completed trigger (if filters match)
The trigger fires every time a product is completed unless restricted by filters.
Step 1: Create or Open a Workflow
Go to Automations > Workflows.
Click Create Workflow, or open an existing workflow to edit.
Step 2: Add the Product Completed Trigger
In the workflow canvas, click Add New Trigger.
In the trigger selector:
Search for Product
Select Product Completed under Courses
Step 3: Configure the Trigger
Choose the Trigger Type
Confirm Product Completed is selected in Choose a Workflow Trigger.
Rename the Trigger (Optional)
Edit Workflow Trigger Name if needed.
This only changes the label inside the workflow builder.
It does not affect trigger behavior or customer-facing content.
Step 4: Add Filters (Optional but Recommended)
Filters control which products can trigger the workflow.
Click Add filters.
Filter by Product
Product → Is any of
Triggers only when selected products are completed.
Product → Is none of
Triggers for all products except the selected ones.
Additional Filters
You may also filter by Custom Fields to restrict enrollment to specific contacts.
Important Behavior
If no filters are added, the workflow triggers for every completed membership product.
Click Save Trigger.
Step 5: Add Workflow Actions
After the trigger, add any actions you need, such as:
Send Email
Send SMS
Add Tag
Grant or remove access
Notify a team member
Enroll in another workflow
You may also leave the workflow with no actions if the trigger itself is being used for tracking or testing.
Step 6: Save, Test, and Publish
Click Save in the top-right corner.
Use Test Workflow to validate trigger behavior.
Toggle Publish to enable the workflow.
Common Issues and Fixes
Workflow does not trigger
Confirm the workflow is Published.
Verify the contact completed the final lesson, not just a section.
Check that filters match the completed product.
Trigger fires for the wrong product
Review Product filter logic.
Confirm Is any of vs Is none of is set correctly.
Duplicate actions occur
The trigger fires each time a product is completed.
Use conditions or wait steps if duplicate actions must be prevented.
Frequently Asked Questions
What happens if I don’t add any filters?
The workflow triggers whenever any membership product is completed.
Can I trigger on multiple products in one workflow?
Yes. Use Product → Is any of and select multiple products.
Does the trigger fire immediately?
Yes. It fires the moment the final lesson is marked complete.
Does renaming the trigger affect customers?
No. The name is internal only and does not change functionality.
Can one contact trigger this multiple times?
Yes. The trigger activates each time a product is completed.