Who This Is For / When to Use
Store owners who need billing details for compliance or accounting
Stores where billing and shipping addresses frequently differ
Businesses issuing invoices, receipts, or packing slips with billing details
What the Billing Address Field Does
The Billing Address field adds a separate billing information section to the checkout page.
When enabled:
Customers can enter a billing address different from shipping
Customers can choose “Billing address same as shipping address”
Billing details are stored with the order and shown across order-related views
This feature applies only to ecommerce checkout pages.
Where the Billing Address Appears
When enabled, billing address information is visible in:
Order Details page (below Shipping Address)
Thank You page
Packing slips
Order confirmation emails
Customer Access Center (CAS)
How to Enable Billing Address on Checkout
Step 1: Open the Store Checkout Page
Go to Stores
Open the store
Navigate to Pages
Select Checkout
Click Edit
Step 2: Select the Checkout Element
Click anywhere inside the Checkout section
Open the settings panel on the right
Switch to the Advanced tab
Step 3: Enable Billing Address
Scroll to Form Options
Toggle Enable Billing Address ON
Once enabled, the billing address section is immediately added to checkout.
Billing Address Behavior on Checkout
When enabled, customers will see:
A checkbox: Billing address same as shipping address
A full billing address form if unchecked
Billing fields include:
Full Name
Phone Number
Address
Country
State / Province
City
Zip Code
Customize Billing Address Text
You can customize all billing-related text from the Checkout element settings.
Editable Text Options
Billing Address headline
“Billing address same as shipping address” checkbox text
Field labels (name, phone, address, city, zip, etc.)
Location:
Checkout element → General → Text Customization → Billing Details Section
Default Behavior by Store Type
New Stores
Billing Address is enabled by default
Existing Stores
Billing Address is disabled by default
Enabling it creates billing custom fields automatically
Important Notes and Limitations
Billing address custom fields are non-editable
Billing address custom fields are non-deletable
If matching custom field keys already exist, Kyrios reuses them
Billing address is not connected to tax calculations
Disabling billing address hides it from checkout but does not remove fields
Common Issues and Fixes
Billing Address Not Showing on Checkout
Ensure Enable Billing Address is turned ON in Checkout → Advanced
Confirm you saved and published the page
Duplicate Address Fields
Existing custom fields with matching keys may be reused automatically
This is expected behavior
FAQ
How do I enable the billing address field?
Go to Store Builder → Checkout Page → Advanced → Form Options → Enable Billing Address.
Can customers use the same address for billing and shipping?
Yes. Customers can select Billing address same as shipping address.
Can I customize the billing address labels?
Yes. Headline text, checkbox text, and field labels are fully customizable.
Is billing address included in order emails?
Yes. Billing address appears in order confirmation emails.
Can I delete billing address fields after enabling them?
No. Billing address fields cannot be deleted or edited after creation.
Does billing address affect tax calculations?
No. Billing address is not currently used for tax calculations.
Can I disable billing address later?
Yes. You can turn it off, but the created custom fields will remain in the system.