Who This Is For / When to Use
Sales and outreach teams making outbound calls from the Kyrios mobile app. Users who want higher answer rates by displaying a familiar, local caller ID. Teams that manage multiple phone numbers and want smart, automatic number selection.
What Is Local Presence Dialing
Local Presence Dialing is a mobile app feature that dynamically selects the best outbound number based on the contact’s location.
Uses the same or closest area code when available.
Falls back automatically if a local number is not available.
Works for both domestic and supported international calls.
Requires no manual selection once enabled.
Key Features and Benefits
Increased Answer Rates
Calls appear local to the contact.
Improves trust and pickup rates, especially for cold outreach.
City-Level Precision (Mobile App Only)
Selects the closest city-level number when available.
Does not rely only on state or country matching.
Smart Fallback Logic
If a local number is unavailable:
Uses the assigned number (if applicable).
Falls back to the default account phone number.
Calls always complete without manual intervention.
International Compatibility
When calling contacts outside the US or Canada, Kyrios attempts to use a number from the same country if available.
Enhanced Number Picker
Displays all available numbers clearly.
Shows number type (local, mobile, toll-free).
Indicates assignment status for each number.
Enable Local Presence Dialing (Web Settings)
Go to Kyrios Settings.
Navigate to Phone Numbers.
Open Additional Settings.
Select Voice Calls.
Open Outbound Call.
Enable Local Presence Dialing under Default Phone Number for Outbound Calls.
Result: Once enabled, Local Presence Dialing automatically applies to all outbound calls made from the mobile app.
Make an Outbound Call from the Mobile App
Open the Kyrios mobile app.
Go to Calls or open a contact.
Dial the contact.
What happens automatically:
Kyrios matches the contact’s area code and selects the closest local number.
If unavailable, fallback logic applies seamlessly.
Use the Number Picker (Optional)
You can manually select a number for a single call.
Open the Call Dialer in the mobile app.
Tap the number selector icon next to “Call from.”
Choose a number from the list.
Number Picker Details
Shows all available numbers.
Displays assignment status.
Selection applies to the next call only.
Important Notes
The selected number persists across calls until you change it.
To reset to default behavior, log out of the app or perform a clean reinstall.
Active Outbound Call Experience
During an outbound call:
The selected or auto-chosen number is displayed.
Call controls (mute, keypad, speaker, hold) are available.
After the Call: Use Custom Dispositions
After a call ends, you can categorize the call outcome.
End the call.
Select a Call Disposition from the list (example: No Answer, Voicemail, Follow Up).
Confirm your selection.
Why Dispositions Matter
Ensures consistent call tracking.
Enables reporting and automation.
Keeps CRM data clean and actionable.
Automate with Call Dispositions
Custom dispositions can be used in workflows.
Go to Automations > Workflows on the web app.
Use Custom Disposition as a trigger or condition.
Automate follow-ups, tagging, or task creation based on call outcomes.
FAQ
What happens if there is no local number available?
If no local number is found, Kyrios first uses the assigned number. If that is unavailable, it falls back to the default account phone number.
Does Local Presence Dialing work for international calls?
Yes. When calling contacts outside the US or Canada, Kyrios attempts to use a number from the same country if one is available.
Can I choose a different number for just one call?
Yes. Use the Number Picker in the mobile app. The selected number applies to the next call only.
Is the local number permanently assigned to the contact?
No. Local Presence Dialing dynamically selects a number for each call based on the contact’s location.
Can I see which number was used for a call?
Yes. The outbound number used is visible in call logs and call records.
Does the mobile app only match by state or country?
No. The mobile app uses city-level precision whenever possible.
Can I select more than one disposition for a call?
No. Only one disposition can be selected per call to maintain accurate reporting and automation logic.