Who This Is For / When to Use
This article is for account owners, admins, and marketers who need to ensure messages, campaigns, and appointments are sent at appropriate local times.
Use this when:
Campaign messages are sending earlier or later than expected.
You manage leads across multiple time zones.
You want to control how appointment times are displayed to leads.
How Time Zones Work in Kyrios
Kyrios applies time zones in several areas of the platform:
Calendars: Determines available hours and appointment times.
Campaigns: Controls waits, delays, and time windows.
Appointments: Can adjust to the lead’s selected time zone (exception case).
Unless otherwise stated, campaigns always run based on the account time zone.
Part 1: Account Time Zone (Required Setup)
The account time zone defines the default timing behavior for:
Campaigns
Calendar availability
Workflow delays and waits
How to Set the Account Time Zone
Go to Settings.
Open Business Profile.
Locate the Time Zone field.
Select the correct time zone for your business.
Click Update Address to save.
Important: If the account time zone is incorrect, campaigns and calendars will not align with your actual business hours.
Part 2: Lead (Contact) Time Zones
Campaigns Do Not Use Lead Time Zones
Even though contacts have a time zone field in their General Info, campaigns ignore contact time zones.
This means:
All campaign messages send based on the account time zone.
Delays, waits, and windows do not adjust per contact.
Example
Sending at 9:00 AM EST may reach leads in PST at 6:00 AM.
Sending at 12:00 PM CST is generally safe for all U.S. time zones.
Best Practice: Always choose campaign send times that are acceptable across all possible lead locations.
Appointments: The One Exception
Appointments behave differently from campaigns.
When booking through a calendar widget, leads can select their own time zone.
Appointment times display relative to the lead’s chosen time zone.
Reminder campaigns are always relative to the appointment time, not the account time zone.
Example:
“1 hour before appointment” sends correctly regardless of EST, CST, or PST.
Disable Contact Time Zone (Optional)
If all leads are in the same time zone, you can remove the time zone selection entirely.
How to Disable Contact Time Zones
Go to Settings.
Open Business Profile.
Find Time Zones.
Enable Disable Contact Time Zone.
Result:
Leads no longer choose a time zone when booking.
All appointments display in the account time zone.
Common Issues and Fixes
Messages Sending Too Early or Too Late
Cause: Campaigns use the account time zone.
Fix: Adjust campaign send times to a neutral window (for example, noon CST).
Calendar Times Look Incorrect to Leads
Cause: Account time zone does not match your actual location.
Fix: Update the account time zone and click Update Address.
Lead Time Zone Is Incorrect
Cause: Contact record has outdated data.
Fix: Manually update the time zone in the contact’s General Info.
FAQ
Can campaigns adjust automatically for different lead time zones?
No. Campaigns always run based on the account time zone.
Are SMS and email affected the same way?
Yes. Both follow the same time zone rules.
What’s the safest send time for U.S. campaigns?
Around 12:00 PM CST, which falls within business hours for EST, CST, MST, and PST.
Do calendar availability hours adjust by time zone?
Yes. Availability is set in the account time zone and converted appropriately for leads.