Who This Is For / When to Use
Account owners setting up a new account
Teams running time-based campaigns or workflows
Users managing calendars, appointments, or reminders
Anyone experiencing messages or appointments firing at the wrong time
How Kyrios Uses Time Zones
Kyrios relies on time zones for the following core functions:
Campaign Timing: Determines when email and SMS campaigns are sent
Appointment Scheduling: Controls how appointment times are booked and displayed
Workflows: Governs time-based triggers, waits, and follow-ups
Calendar Views: Affects how events and reminders appear to users
Correct configuration is required to prevent delays, early sends, or missed appointments.
Location (Business) Time Zone
The Business Time Zone is the primary reference for the account.
Where to Set It
Go to Settings > Business Profile
Locate the Time Zone field
Select the time zone that matches your physical business location
Click Update
Important: This time zone is used as the default for campaigns, workflows, and calendars unless overridden elsewhere.
User (Personal) Time Zone
Each user can set their own viewing time zone.
Where to Set It
Go to Settings > My Profile
Select your preferred Time Zone
Save changes
This affects how you see appointments and events, not how customers book them.
Calendar Display Time Zone
Calendars can display appointments using the Business Time Zone or a user-selected time zone.
Where to Set It
Go to Calendars
Open Additional Calendar Settings
Under View Appointments In, choose a time zone
Click Save
Note: This setting controls display only. It does not change availability or booking logic.
Why Time Zones Matter (Practical Example)
Reference Time:
Friday, July 2, 2021 – 10:00 am
Sydney, Australia (UTC +10)
Equivalent times:
2:00 am — Paris, France (UTC +2)
5:00 pm (previous day) — Los Angeles, USA (UTC −7)
If the account time zone is incorrect, messages and reminders may send hours earlier or later than intended.
Common Issues and Fixes
Appointments showing at the wrong time
Verify Business Profile Time Zone
Confirm Calendar display time zone
Check individual calendar settings if multiple calendars exist
Campaigns sending too early or too late
Confirm Business Time Zone is correct
Review workflow wait steps and time windows
Workflow actions firing at unexpected hours
Ensure the workflow uses the intended time zone
Check for user-specific overrides in calendar or workflow settings
FAQs
Why is setting the correct time zone important?
It ensures campaigns, workflows, and appointments run at the intended local time, avoiding confusion and missed communications.
Do time zones affect calendars?
Yes. All appointments, reminders, and event displays depend on the configured time zone.
How do time zones influence workflows?
Time-based triggers and delays execute according to the account’s configured time zone.
Will changing my time zone affect existing items?
Future appointments and workflow actions will adjust. Review any critical schedules after making changes.
Why are appointment reminders incorrect?
This usually happens when the Calendar time zone does not match the Business Profile time zone.