Who This Is For / When to Use
This is for any Kyrios user who needs to:
Reset a forgotten password
Change an existing password
Understand where password reset options appear based on role and permissions
Before You Start
Where you reset your password depends on whether you can see My Staff in Settings:
No My Staff access → use Settings > My Profile
Has My Staff access → use Settings > My Staff
Option 1: Reset Password from My Profile (Most Users)
Use this option if you do not see My Staff in your Settings menu.
Steps
Go to Settings.
Select My Profile.
Locate the Change Password section.
Enter your current password.
Enter a new password.
Confirm the new password.
Click Update Password to save.
Password Requirements
Your new password must:
Be more than 8 characters
Include uppercase letters
Include lowercase letters
Include numbers
Include special characters
Option 2: Reset Password from My Staff (Admins or Managed Users)
Use this option if you have access to My Staff.
Step 1: Open Team Management
Go to Settings.
Select My Staff.
Open Team Management.
Step 2: Edit the User
Locate the correct user.
Click the Edit (pencil) icon.
Step 3: Open User Info
Select User Info from the left menu.
Step 4: Send Password Reset
Click Forgot Password.
Check the user’s email inbox.
Open the reset link and set a new password.
Save changes.
Common Issues and Fixes
I don’t see “My Staff” in Settings
You do not have admin or user-management permissions.
Use Settings > My Profile instead.
I didn’t receive the reset email
Check spam or junk folders.
Confirm the email address is correct in User Info.
Retry Forgot Password.
My new password is rejected
Ensure it meets all password requirements.
Avoid reused or previously compromised passwords.
FAQs
How can I reset my account password?
You can reset your password using:
Settings > My Profile (if My Staff is not visible)
Settings > My Staff (if you have access)
What should I do if I cannot see the My Staff tab?
Use My Profile under Settings to reset your password.
What are the password requirements?
Your password must be more than 8 characters and include:
Uppercase letters
Lowercase letters
Numbers
Special characters