Who This Is For / When to Use
Use this when you want a single custom value to output formatted, multi-line text instead of one continuous line (for example: addresses, signatures, disclaimers, or formatted messages).
What Makes Multi-Line Custom Values Work
Kyrios custom values support basic HTML formatting.
To create line breaks, you must use the HTML line break tag:
<br>
Each <br> creates a new line when the custom value is rendered.
Step 1: Add a New Custom Value
Go to Settings.
Select Custom Values.
Click New Custom Value in the top-right corner.
Step 2: Enter the Name and Multi-Line Value
Enter a Name for the custom value.
In the Value field, type your content.
Insert
<br>wherever you want a line break.
Example value:
This is line one<br> This is line two<br> This is line three
(Optional) Select a Folder to organize the custom value.
Click Create.
Step 3: Use and Test the Custom Value
You can now insert the custom value anywhere custom values are supported.
Example: Testing in an Email
Open a contact record.
Start a new email.
Click the Custom Values (tag) icon in the message editor.
Search for and insert your custom value.
When sent or previewed, each <br> will render as a new line.
Where You Can Use Multi-Line Custom Values
Multi-line custom values work anywhere custom values are supported, including:
Emails
SMS messages
Funnels & Websites
Forms
System templates
Common Issues and Fixes
Line Breaks Are Not Working
Make sure you used
<br>(not/br,<br/>, or pressing Enter).Confirm the custom value is rendered in an HTML-supported field (plain text fields may not render formatting).
Extra Spacing Appears
Each
<br>creates a single line break. Remove extra<br>tags if spacing looks incorrect.
FAQs
What are custom values?
Custom values are predefined text or data that automatically populate across the system to save time and ensure consistency.
Can I use HTML tags in custom values?
Yes. Basic HTML such as <br> for line breaks is supported.
Where can I use custom values?
Custom values can be used in emails, SMS messages, forms, Funnels & Websites, and other supported templates.
Can custom values be edited or deleted?
Yes. You can edit or delete them at any time from Settings > Custom Values.
How do I make sure a custom value displays correctly?
Always test the custom value in its intended location (for example, send a test email to yourself).
Use Cases
1. Personalized Emails
Scenario: Send formatted thank-you emails.
How to Use:
Create a custom value with a message and <br> tags for spacing, then insert it into your email template.
2. Automated SMS Responses
Scenario: Send structured information via SMS.
How to Use:
Create a custom value with multiple lines separated by <br> to organize details clearly.