Create a Product
Go to Payments.
Select Products.
Click Create Product.
Add Product Information
The Product Information section controls the product’s core details. Add the required product details:
Keep Include in Online Store enabled if the product should be publicly available.
Enter the product Title.
Add a product Description.
Choose a Product Collection if this product belongs in a collection.
Enable Product Label if you want to add a label such as “New” or “Top Pick.”
Add Product Media
Product media helps customers recognize what they are buying. Upload an image or supported media file in the Product Media section.
Use product media that is clear, relevant, and sized for clean display.
Configure Tax Options
Tax settings control how tax is calculated and displayed for the product. In the Product Information area, configure:
Product Tax Code
Include tax in prices
Attach Tax rates
Use As per Global Settings when the product should follow the account’s default payment tax settings.
Set Pricing
The Pricing section controls how customers are charged.
Select Pricing.
Choose the price Type.
Enter the Amount.
Select the Currency.
Add a Compare-at price if you want to show a reference price.
Enable Track Inventory if stock should be limited.
Add a Price Description if needed.
One-time pricing charges the customer once. Recurring pricing charges the customer on a repeating schedule.
Set Up a Trial for a Recurring Product
Trials are available for recurring pricing. To add a trial:
Set the pricing Type to Recurring.
Enter the recurring amount.
Select the billing period.
Enter the trial period in days.
Add a setup fee or number of payments if needed.
Save the product.
The Trial Period field uses days.
Add Product Variants
Variants let you sell different versions of the same product. Use variants for options such as size, color, access plan, course level, or package type. To add variants:
Open the Variants section.
Enter an Option name.
Enter Option values.
Click Done.
Set price, compare-at price, and available quantity for each variant if needed.
Enable Track Inventory if each variant should have limited stock.
Optimize Search Engine Listing
The Search Engine Listing section controls how the product may appear in search results. Add:
SEO Title
SEO Description
Handle
The handle becomes the product URL path, such as /product/product-name.
Save the Product
Click Save after entering the product details, pricing, variants, tax settings, and SEO information.
Make the Product Available in a Funnel
Creating a product does not automatically place it on a funnel page. To add a product to a funnel:
Go to Sites.
Select Funnels.
Open the funnel where the product should appear.
4. Open the funnel.
5. Select the funnel step that should sell the product.
6. Go to the Products tab.
7. Click Add Product.
8. Select the product.
9. Select the price.
10. Confirm the product name.
11. Add a price display override if needed.
12. Click Save.
Add a Checkout Page or Funnel Step
If the funnel does not already have a checkout step, create one.
Click Add New Step or Import.
Enter the step details.
Click Create Funnel Step.
Add an Order Form to the Funnel Page
The product must be added to the same funnel page as the order form.
To add an order form:
Open the funnel step.
Click Edit.
3. Add a Full Width section.
4. Add a 1 Column row.
5. Open Elements.
6. Search for order elements.
7. Select a 1 Step Order or 2 Step Order form.
8. Customize the order form settings.
9. Click Save.
10. Click Publish.
Common Issues and Fixes
The product does not appear on the order form
Confirm the product was added to the same funnel step as the order form. Also confirm the product has active pricing.
The product shows as unavailable
Inventory Tracking may be enabled, and stock may be zero. Open the product, increase stock, or disable Inventory Tracking.
The Download button does not appear after a digital purchase
The Download button appears only when a digital file is uploaded to the product or variant. Upload a valid digital file to make download access available.
The product does not appear when creating an invoice
Kyrios filters products by price type. One-time invoices show one-time products.
Recurring invoices show recurring products.
Stripe products are not importing
Only recurring subscription products can be imported from Stripe.
One-time products should be created directly in Kyrios under Payments > Products.
FAQ
Can I change the currency of an existing product?
No. Once a product is created, its currency cannot be changed. Create a new product or add a new pricing entry with the desired currency.
What is the difference between a physical product and a digital product?
Physical products include shipping fields during checkout. Digital products skip shipping fields for a faster checkout experience.
What time unit does Trial Period use?
Trial Period is measured in days.
Why are duplicated products grayed out when adding them to an invoice?
Common causes include draft status, billing type mismatch, missing pricing, inactive pricing, currency mismatch, or large catalogs requiring review.
Why is a Category ID required when creating a product?
This can happen when a SaaS-related product must be created through the Agency SaaS Configurator first. Create the product in the SaaS Configurator, then import it into the account if needed.
Why did my first product disappear?
This may happen if an existing product was edited instead of creating a new one or if required fields were skipped.