What the Embedded Live Chat Widget Does
The Embedded Live Chat Widget is a Live Chat placement option. It renders the chat widget inline within the page content. The widget still uses the same Live Chat system, routing, lead capture, and conversation management. Changing the widget placement only changes where the chat appears on the page.
Where Embedded Live Chat Works Best
Embedded Live Chat can be used on:
Funnels
Websites
Landing pages
Custom HTML pages
Other supported pages where Chat Widgets can be installed
The embedded widget is mobile responsive by default and adjusts to smaller screens while staying inside the page content.
Step 1: Open Chat Widgets
Go to Sites → Chat Widget.
Click + New to create a new widget, or open an existing widget.
Step 2: Select Live Chat
In the chat type selector, choose Live Chat. Live Chat allows visitors to start a real-time website chat managed by your team or Conversation AI.
Step 3: Set Widget Placement to Embedded / Inline
Open the Style tab. Under Widget Placement, select Embedded / Inline.
This setting makes the widget render inside the page content instead of floating on the screen.
Step 4: Customize the Chat Window
Open the Chat Window tab.
You can configure:
Intro message
Contact form fields
Mandatory fields
Button text
Live Chat assigned message
Live Chat closed message
Business hours
Additional options
Step 5: Get the Embed Code
Click Get Code in the top-right corner. Copy the embed script shown in the Via Code tab.
Step 6: Add the Code to a Page
Paste the embed code where you want the widget to appear. For funnels, add a Custom Code element in the Funnel Builder and paste the code there. For websites or external pages, paste the code into the desired page section or HTML location.
The widget renders where the code is placed.
Common Use Cases
Embedded Live Chat is useful when visitors may need help before taking action.
Common use cases include:
Capturing questions before form submission
Supporting visitors during pricing comparisons
Helping visitors on booking or consultation pages
Answering objections during funnel steps
Adding a visible chat option inside a contact section
Best Practices
Place the embedded widget near high-intent content. Match the widget branding to the page design. Test the page on desktop and mobile after publishing. Keep the intro message clear and action-oriented. Avoid placing multiple chat widgets on the same page unless there is a specific reason.
Important Behavior Notes
Embedded widgets do not float on the page. You can still use sticky widgets on other pages. Embedded placement does not change chat routing, automations, lead capture, or CRM data capture.
Common Issues and Fixes
The widget is not showing
Confirm the embed code is pasted correctly. Confirm the page is saved and published.
Widget layout looks incorrect
Check the width of the page section or container where the code was added. Review custom CSS that may affect embedded scripts or iframe elements.
Chat is not responding
Check Live Chat assignment settings. Confirm business hours and closed-message settings are configured correctly.
FAQ
Can I use both embedded and sticky widgets?
Yes. You can use embedded widgets on some pages and sticky widgets on other pages.
Does embedded placement affect chat performance?
No. Embedded placement changes where the widget appears, not how Live Chat works.
Can I embed multiple widgets on one page?
Embedding multiple widgets on one page is not recommended because it can create user experience and tracking conflicts.