Who This Is For / When to Use
Agencies that want voice-based lead engagement inside websites or funnels
Businesses that want instant voice conversations without live staff
Accounts using Voice AI agents for sales, support, or qualification
What the Voice AI Chat Widget Does
Enables voice-only conversations directly inside the chat widget
Works fully in the browser using the visitor’s microphone
Does not use phone numbers or outbound calls
Supports branding through agent name, avatar, and theme
Includes built-in reCAPTCHA protection for abuse prevention
Create a Voice AI Chat Widget
Step 1: Go to Chat Widgets
Navigate to Sites.
Select Chat Widgets.
Click + New.
Step 2: Choose Voice AI as the Widget Type
In Select the type of chat, choose Voice AI.
Continue to the widget builder.
Configure the Widget Style
Widget Placement Options
Sticky: Floats in the page corner (default)
Embedded/Inline: Renders inside page content
Customize the Chat Window
Button Text and Display
Open the Chat Window tab.
Set the button text (example: “Call us here”).
Adjust avatar and theme if needed.
Assign a Voice AI Agent
Select the Agent
Open the Agent tab.
Under Voice AI, select a Voice AI agent.
Enter the Voice AI Agent Name (this is what visitors see).
Agent Name Display
The agent name appears inside the widget during idle and active calls.
This name can be customized per widget.
Save the Chat Widget
After completing configuration:
Click Save in the top-right corner of the widget builder.
Get the Embed Code
Copy the Widget Script
Click Get Code.
Copy the provided
<script>code.Paste it into:
Your website footer or body OR
A funnel page
Add the Widget to a Funnel or Website
Assign the Widget to a Funnel
Go to Sites > Funnels/Websites.
Open the funnel.
Select Settings.
Choose the chat widget from the Chat Widget dropdown.
Publish the Funnel
Click Publish to apply the widget.
Confirm the funnel status shows Live.
Visitor Experience: Before the Call
reCAPTCHA Protection
If suspicious behavior is detected, visitors must pass reCAPTCHA.
This prevents rapid connect/disconnect abuse.
Visitor Experience: During the Call
Active Voice Session Controls
Mute microphone
End Call at any time
Call duration is displayed
How Voice AI Calls Work
Calls are browser-based only
No phone numbers are used
No telephony configuration is required
Visitors can start and end calls instantly
Call recording is not supported for widget-based Voice AI calls
Common Issues and Fixes
Widget Does Not Appear
Confirm the widget is saved
Confirm the funnel or website is published
Verify the correct widget is selected in funnel settings
Microphone Not Working
Check browser microphone permissions
Test using Chrome or Edge for best results
reCAPTCHA Appears Frequently
This is expected when rapid reconnect attempts are detected
It protects against automated abuse
FAQ
Can visitors use the widget without a microphone?
Yes. Voice conversations require a microphone, but visitors can still open the widget even if voice input is unavailable.
Does the Voice AI Chat Widget record calls?
No. Voice AI calls made through chat widgets are not recorded.
Does this require phone numbers or telephony setup?
No. The widget is fully browser-based and does not use phone numbers or external calling systems.
Can I customize the widget appearance?
Yes. You can customize the theme, avatar, button text, and the Voice AI agent’s display name.
Is the Voice AI Chat Widget secure?
Yes. The widget includes reCAPTCHA protection and clear call-state indicators for transparency.