Conversations in Kyrios bring all communication into one place. Your team can see messages, respond, and track activity without relying on separate inboxes or individual memory.
Why this matters
Without a shared system, communication breaks fast:
messages live in personal inboxes
no one knows who replied
follow-up gets missed
customers get inconsistent responses
Which turns into: “I thought someone handled that”
The unified inbox fixes this. Everyone works from the same place.
What you will do
You will:
Understand how the Team Inbox works
Know how conversations are assigned
Use filters to manage communication
Understand internal communication inside conversations
Where to go
Click Conversations in the main navigation.
This is your unified inbox.
Step 1 — Understand the Team Inbox
By default, you will see the Team Inbox.
This shows:
all conversations
across all channels
for all contacts
This includes:
email
SMS
social messaging (Facebook, Instagram, etc.)
Everything lives in one place.
Step 2 — Understand My Inbox
You can switch to My Inbox.
This shows conversations where you are:
the assigned user (owner)
a follower of the contact
This helps each user focus on what they are responsible for.
Step 3 — Understand conversation ownership
Conversations are tied to contacts.
Responsibility is based on:
the assigned user (owner of the contact)
followers (team members watching the contact)
This is how the system determines who should respond.
Step 4 — Use internal chat
Inside each conversation, you can add internal messages.
These are:
visible only to your team
not sent to the customer
Use internal chat to:
leave notes
coordinate responses
ask questions
give context
This keeps communication inside the system instead of scattered across Slack, text messages, or hallway conversations.
Step 5 — Use filters to stay organized
Conversations can be filtered by:
channel (email, SMS, social)
status
assigned user
custom views
You can also create custom views to match how your team works. This keeps the inbox manageable as volume increases.
Step 6 — See everything in one thread
Each contact has a single conversation thread.
This includes:
all messages
notes
tasks
activity
This means anyone on your team can open a contact and immediately understand:
what has been said
what has happened
what needs to happen next
What happens next
Once conversations are managed as a team:
no messages are hidden in personal inboxes
responses are consistent
follow-up is visible
multiple people can support the same contact without confusion
You are no longer relying on individuals to “remember what happened.”
Where to look
You can monitor communication in:
Conversations → Team Inbox
Conversations → My Inbox
Contact records (conversation thread)
Helpful resources
What to ignore for now
You do not need:
automation inside conversations
AI follow-up tools
advanced messaging channels
snippets and templates
Those are useful later. Right now, the goal is simple: make sure your team sees and manages communication in one place.
Important note
If conversations stay in personal inboxes, the system breaks. The team inbox only works if communication lives there.
Open your Conversations tab. Look at what’s active. Now imagine your entire team seeing the same thing and responding from one place.
That’s how communication stops depending on individuals and starts working as a system.
And you go from: “I need to check messages everywhere”
to: “The team works from one place”
That’s how communication stops being a bottleneck.