Who This Is For / When to Use
Businesses sending email campaigns, workflows, or 1:1 emails from Kyrios
Accounts that want to reduce bounces and protect domain/IP reputation
Teams importing contacts from CSVs, forms, or external sources
What Email Verification Does
Email Verification is a validation process that checks whether an email address:
Is correctly formatted
Belongs to a valid domain
Can receive mail
Is not a high-risk or role-based address (for example,
info@,support@)
This process runs automatically (if enabled) or can be triggered manually for single or multiple contacts.
How to Enable Email Verification
Go to Settings
Open Business Profile
Under General, enable Verify Email Address when first email is sent to a new contact
Result:
Any unverified email address will be checked automatically before the first email is sent.
If this option is not visible, contact your Kyrios account team for access.
Where to View Email Verification Status
Contact Details Page
Go to Contacts
Open a contact record
View the Email field in the contact details panel
Each email shows a clear verification status directly next to the field.
Email Verification Status Indicators
Not Verified
Shown when an email has not yet been checked
A Verify Here link is available
Invalid
Shown when an email fails validation
The reason for failure is displayed (for example: role-based mailbox)
Verified
Shown when an email passes all validation checks
A Re-Verify Here option is available if the email changes
Manual Email Verification (Single Contact)
Use this when you want to verify an email immediately without sending a message.
Open the contact record
Locate the Email field
Click Verify Here or Re-Verify Here
The status updates once the verification process completes.
Bulk Email Verification
Use bulk verification to validate many contacts at once.
Go to Contacts
Use a list or smart list to select contacts
Click the Email Verification bulk action
Enter an action name
Click OK, Proceed
Notes:
Only primary email addresses are verified
Bulk verification runs asynchronously
Progress can be tracked from the Bulk Actions page
Email Verification During First Send
When Email Verification is enabled:
Any unverified email is checked automatically
The email is only sent if verification passes
Invalid emails are blocked to prevent bounces
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Why Email Verification Matters
Deliverability Protection
Reduces hard bounces
Protects sending domains and IP reputation
Cleaner Contact Data
Prevents invalid or risky emails from remaining in the CRM
Improves list quality for campaigns and workflows
Better Performance Metrics
Higher open rates
Improved CTR and CTOR
Lower spam filtering risk
Common Issues and Fixes
Email Shows as Invalid
Review the error message shown under the email field
Role-based addresses (for example
admin@,info@) may failUpdate the email and re-run verification
Email Is Still Not Verified
Ensure Email Verification is enabled in Settings > Business Profile
Use manual verification from the contact record
Try bulk verification if the contact was imported
Bulk Verification Is Taking Time
Bulk actions run in the background
Check the Bulk Actions page for progress updates
FAQ
What is email verification?
Email verification is the process of checking whether an email address is valid, deliverable, and safe to send messages to.
What happens when Email Verification is enabled?
Any unverified email address is automatically verified before the first email is sent. Invalid emails are blocked from sending.
How do I know if an email is valid?
Email status is shown directly next to the email field:
Green: Verified
Red: Invalid
Yellow: Pending re-verification
Can I verify emails without sending a message?
Yes. Use Verify Here or Re-Verify Here on the contact record to manually verify an email.
Can I verify emails in bulk?
Yes. Select multiple contacts from the Contacts list and run the Bulk Email Verification action.
Why don’t I see the Email Verification setting?
If the option is missing, your account may not have this feature enabled. Contact your Kyrios account team for assistance.
How often should I verify emails?
After importing contacts
After acquiring new leads
Periodically, especially for older lists
Does bulk verification verify secondary emails?
No. Bulk verification only checks primary email addresses.