Who This Is For / When to Use
This article is for account owners and operators who want to:
Track membership or course login activity.
Notify internal team members when a contact logs in.
Trigger follow-up actions based on membership engagement.
Use this trigger when login activity itself is the event you want to automate from.
What the User Login Trigger Does
The User Login trigger fires when a contact logs into a membership or course.
Important clarification:
“User” refers to a membership or course contact.
It does not refer to internal Kyrios team members.
Each login event can enroll the contact into a workflow and execute the configured actions.
Step 1: Create or Open a Workflow
Navigate to Automations in the left navigation.
Select Workflows.
Click Create Workflow or open an existing workflow to edit.
Step 2: Add the User Login Trigger
In the Workflow Builder, click Add New Trigger.
Search for User Login.
Select Courses → User Login.
Save the trigger.
Step 3: Add Actions to the Workflow
After the trigger is set, add one or more actions that should run when the contact logs in.
Common action types include:
If/Else conditions
Sending email or SMS
Assigning or removing tags
Sending internal notifications
To add an action:
Click the + icon below the trigger.
Choose the action type that fits your use case.
Example: Send an Internal Notification on Login
This example sends an internal alert when a contact logs in.
Add an action.
Select Communication → Send Internal Notification.
Configure the notification details.
Sample Configuration
Action Name: Internal Notification
Type of Notification: Notification
Title: User Logged In
Message:
Hey {{contact.first_name}}! A contact has just logged into a course.
Save the action when finished.
Step 4: Publish the Workflow
Click Save.
Toggle the workflow from Draft to Publish.
(Optional) Use Test Workflow to validate behavior.
Common Issues and Fixes
Workflow does not trigger
Confirm the workflow is published.
Verify the login occurred in a membership or course.
Internal notification not received
Confirm the recipient is correctly assigned.
Check notification settings for the receiving user.
Unexpected enrollments
Review If/Else conditions or additional triggers that may also enroll contacts.
FAQ
What is the purpose of the User Login trigger?
The User Login trigger allows you to automate actions when a contact logs into a membership or course, helping you track engagement and respond in real time.
What does “User” mean in this trigger?
“User” refers to a membership or course contact who logs in. It does not refer to internal Kyrios team members.
Can this trigger run more than once for the same contact?
Yes. The trigger can fire each time the contact logs in, unless restricted by conditions you add.
What actions can I use with this trigger?
You can send emails or SMS, apply tags, send internal notifications, use If/Else logic, update contact data, or trigger additional workflows.
Can I notify my team when a contact logs in?
Yes. Use the Send Internal Notification action to alert assigned users or teams immediately.
Can I test the workflow before publishing?
Yes. Use the Test Workflow option to confirm trigger and action behavior before publishing.
What happens if I forget to publish the workflow?
Unpublished workflows do not run. The trigger will not fire until the workflow is published.
Can tags added here be used in other workflows?
Yes. Tags applied by this workflow can be used as triggers or conditions in other workflows to build advanced automation chains.
Why combine User Login with an internal notification?
It enables proactive engagement by alerting your team while the contact is actively logged in, allowing timely outreach or support.