Who This Is For / When to Use
This feature is for e-commerce businesses using Kyrios Payments who want to recover incomplete purchases.
Use Abandoned Cart Notifications when you want to:
Re-engage shoppers who did not complete checkout
Control exactly when reminder emails are sent
Customize reminder email content and subject lines to match your brand
What Are Abandoned Cart Notifications
Abandoned Cart Notifications are automated emails sent to customers who add products to their cart but do not complete payment.
Each email includes:
A unique checkout link
The customer’s cart contents
Real-time pricing and inventory updates
Customers can open the link on any device to complete their purchase.
How Abandoned Cart Email Delivery Works
When enabled, Kyrios monitors checkout activity in your account.
If a customer abandons their cart:
Kyrios generates a unique checkout link
The reminder email is sent after your configured delay
The link remains valid and reflects live inventory and pricing
Delivery only occurs if Abandoned Cart Emails are enabled in Payments settings.
Enable or Disable Abandoned Cart Emails
You can turn Abandoned Cart Emails on or off at any time.
Steps
Navigate to Payments
Go to Settings
Select Notifications
Open Customer Notification
Locate Abandoned Cart
Toggle Abandoned Cart Emails ON or OFF
Click Save
Disabling this toggle immediately stops all abandoned cart reminder emails.
Configure Reminder Timing
You control exactly when the abandoned cart email is sent after checkout is abandoned.
Available timing options
Minutes
Hours
Days
Months
How to set timing
Open Payments > Settings > Notifications > Customer Notification > Abandoned Cart
Find Send After
Enter a value and select the time unit
Click Save
Timing applies to all abandoned cart emails sent from your account.
Email Template Selection and Customization
You can choose an existing email template or customize one specifically for abandoned carts.
Template options
Select from existing email templates
Edit the template directly from the Abandoned Cart settings
Match branding, layout, and messaging
Preview
Use Preview to see exactly how the email will appear to customers before saving
Changes apply immediately to future abandoned cart emails.
Subject Line Personalization
The subject line of the abandoned cart email is fully customizable.
Supported features
Custom subject text
Dynamic variables (tags)
Personalized subject lines based on customer or cart data
Personalized subject lines help improve open rates and engagement.
Checkout Link Behavior
Each abandoned cart email includes a secure checkout link.
Link behavior
Works on any device
Opens the customer’s exact cart
Reflects real-time inventory availability
Updates pricing automatically if changes occurred
Customers can complete checkout without rebuilding their cart.
Common Issues and Fixes
Emails are not sending
Confirm Abandoned Cart Emails are toggled ON
Verify you clicked Save after making changes
Email content looks incorrect
Use Preview to review the template
Confirm merge variables are formatted correctly
Customers report broken links
Ensure the email is sent from the Abandoned Cart notification system and not a manual template
Verify the cart was abandoned after notifications were enabled
FAQ
How do I turn abandoned cart emails on or off?
You can enable or disable abandoned cart emails in Payments > Settings > Notifications > Customer Notification > Abandoned Cart using the toggle switch.
Can I customize the subject line of the abandoned cart email?
Yes. The subject line is fully editable and supports dynamic variables for personalization.
When can the abandoned cart email be sent?
You can choose any delay using minutes, hours, days, or months after the cart is abandoned.
Can I use my existing email templates?
Yes. You can select from existing templates or customize a new one specifically for abandoned cart reminders.
Can I preview the abandoned cart email before it sends?
Yes. Use the Preview button in the Abandoned Cart settings to see exactly how the email will appear.
Will the checkout link work on mobile and desktop?
Yes. The checkout link works on any device and opens the customer’s live cart.
Does the checkout link update pricing and inventory?
Yes. The link reflects real-time pricing and inventory at the moment the customer opens it.