Who This Is For / When to Use
Use this article if you need to refund a customer for a completed payment processed through Kyrios, including full or partial refunds.
What the Refund Feature Does
Kyrios provides a centralized refund system for supported payment providers and payment methods.
You can use this feature to:
Issue full refunds for completed transactions.
Issue partial refunds for completed transactions.
View successful and failed refund attempts on each transaction.
Process refunds without accessing your payment provider’s dashboard.
Supported payment providers include:
Stripe
Authorize.net
NMI
PayPal
Supported payment methods include:
Credit and debit cards
Apple Pay
Google Pay
How to Process a Refund
Step 1: Access the Payments Section
Log in to your Kyrios dashboard.
Navigate to Payments.
Step 2: Locate the Transaction
Click Transactions.
Find the successful transaction you want to refund.
Only completed transactions can be refunded.
Step 3: Select the Refund Action
Click the three-dot menu next to the transaction.
Select Refund.
Step 4: Choose Refund Type
Full Refund
The refund amount is automatically pre-filled with the full transaction amount.
No changes are required to issue a full refund.
Partial Refund
Edit the pre-filled amount.
Enter any value less than the original transaction amount.
Step 5: Confirm and Process
Submit the refund.
The refund is processed directly through Kyrios.
You do not need to log in to your payment provider.
Viewing Refund Details
Open the Transaction Details page.
View:
Refund status (successful or failed)
Refunded amounts
Refund history for the transaction
All refund activity is tracked per transaction.
Common Issues and Fixes
Refund option is not available
Confirm the transaction status is successful.
Pending or failed transactions cannot be refunded.
Refund failed
Check the transaction details for error status.
Refund failures are typically caused by payment provider restrictions or timing limits.
Partial refund amount is rejected
Ensure the amount entered is less than the original transaction total.
Kyrios does not allow partial refunds equal to or greater than the full amount.
FAQ
How do I access the Payments section?
Navigate to Payments in your Kyrios dashboard.
How do I find the transaction I want to refund?
Go to Payments → Transactions to view all processed transactions.
What are the steps to issue a refund?
Open Payments → Transactions.
Locate the successful transaction.
Click the three-dot menu.
Select Refund.
Choose full or partial refund and confirm.
Where can I see refund status and history?
Refund details appear on the Transaction Details page for each transaction.
Can I process refunds without logging into my payment provider?
Yes. All refunds can be processed directly from the Kyrios dashboard.
Can I refund transactions from different payment providers and methods?
Yes. Kyrios supports refunds for transactions processed through Stripe, Authorize.net, NMI, and PayPal, including card payments, Apple Pay, and Google Pay.
Can I refund a transaction to a different credit card?
No. Refunds must be sent back to the original payment method used for the transaction.
If a customer’s card is expired or closed, the bank typically forwards the refund or issues a check.