Who This Is For / When to Use
Use email verification when you need to:
Ensure submitted email addresses are real and accessible
Reduce fake or mistyped emails
Improve response rates for follow-ups and notifications
Create or Access a Form
Go to Sites from the left navigation.
Open Forms.
Click Add Form.
Choose How to Create the Form
Select one of the following options:
Start from Scratch to build a form manually
From Templates to use a prebuilt form
Click Create to continue.
Edit an Existing Form
Locate the form in the list.
Click the three-dot menu.
Select Edit.
Enable Email Validation on the Email Field
Click the Email field inside the form editor.
Open General Settings on the right panel.
Toggle Validate Email to ON.
When enabled, a Verify Email button appears on the email field.
Verify Email User Experience (OTP Flow)
When a user enters an email address:
They click Verify Email.
An OTP is sent to their email address.
The user enters the OTP in the form.
The user clicks Confirm Code to complete verification.
Submission Behavior After Verification
The form submission proceeds only after successful email verification.
Verified emails are marked in the submission record.
Email Notifications and Reply-To Email
Kyrios supports custom fields and values in form email notifications.
To enable reply-to email:
Open the Form Notification settings.
Enable Email Notification.
Set Reply-To Email using a custom value such as
{{contact.email}}.
This allows recipients to reply directly to the form submitter.
Viewing Verified Email in Submissions
Each submission includes a Verified Email indicator.
Verified emails are marked as Yes.
Common Issues and Fixes
Email verification email not received
Check spam or promotions folder
Confirm the email address was entered correctly
User cannot submit the form
Email verification must be completed before submission
FAQ
Can I customize the OTP email content?
No. OTP emails are standardized to ensure consistency and deliverability.
What happens if a user does not verify their email?
The form submission will not be accepted until verification is completed.
Is email verification available for surveys?
Yes. Email verification can be enabled for both forms and surveys.
How does the Reply-To Email field help?
It allows recipients of form notifications to reply directly to the submitter’s email address.
How can I track verified email addresses?
Each submission includes a Verified Email field marked as Yes after successful verification.