Who This Is For / When to Use
You want to reduce no-shows by collecting deposits.
You want to allow customers to pay part of the booking cost upfront.
You collect the remaining balance manually after booking.
What Are Partial Payments
Partial payments allow a booker to pay a deposit during the booking process while displaying the total service cost.
This helps:
Confirm booking intent
Improve cash flow
Reduce missed appointments
Step 1: Integrate a Payment Gateway
A supported payment gateway must be connected before enabling partial payments.
Steps
Navigate to Payments → Integrations.
Connect a supported payment gateway.
Supported Gateways
Stripe
Authorize.net
Step 2: Enable Payments for the Calendar
Payments must be enabled at the calendar level.
Steps
Go to Calendar Settings → Forms & Payments.
Toggle Accept Payments on.
Step 3: Enter the Total Amount and Currency
The total booking cost must be defined before enabling partial payments.
Steps
Enter the Total Amount for the booking.
Select the Currency.
This amount represents the full cost of the service.
Step 4: Enable Partial Payments and Choose Deposit Type
After setting the total amount, enable partial payments.
Steps
Check Accept Partial Payment.
Choose the deposit type:
Flat Amount
Percentage
Step 5: Enter Deposit Amount and Description
Define how much the booker pays upfront.
Steps
Enter the deposit amount or percentage.
Add a description explaining the deposit.
Click Save.
The description is shown to the booker during checkout.
How to Collect the Remaining Balance
Partial payments do not automatically collect the remaining balance.
Steps
Go to Payments → Invoices.
Locate the drafted invoice created during booking.
Manually send the invoice to collect the remaining amount.
Note: Future updates will automate this process.
Benefits of Partial Payments
Reduced no-shows: Deposits increase booking commitment.
Flexibility: Bookers see the full price while paying less upfront.
Improved cash flow: Collect funds earlier in the booking cycle.
Pro Tips
Clearly explain deposit terms in the description.
Follow up regularly to collect the remaining balance.
Verify payment gateway setup before enabling partial payments.
FAQ
Which calendar types support partial payments?
Partial payments are supported for all calendar types, including Event, Round Robin, Collective, Class, Service Calendar, and Service Menu.
How do I manage pending payments?
Pending payments are managed manually in Payments → Invoices, where you can view and collect the remaining balance.
Will bookers be notified about pending payments?
No. Bookers are not automatically notified. Staff must monitor pending balances in Payments → Invoices.
Which payment gateways support partial payments?
Partial payments currently support Stripe and Authorize.net.