Who This Is For / When to Use
Use the Rating Element when you need to:
Measure customer satisfaction or experience quality.
Collect scored feedback in surveys or quizzes.
Trigger automations or reporting based on numeric ratings.
Where to Find the Rating Element
The Rating Element is available inside the Form, Survey, and Quiz builder.
Steps:
Open a Form, Survey, or Quiz.
Click Edit.
Open Quick Add in the left panel.
Scroll to Rating.
Drag the Rating element onto the canvas.
Adding the Rating Element
Once added, the Rating Element appears as a selectable block inside your form or survey.
Behavior:
Users select a rating by clicking an icon.
The selected value is stored with the submission.
Rating Settings
Rating-specific options are available in the right-side settings panel.
Configurable options:
Icon type (stars, hearts, thumbs-up, and more)
Icon alignment
Number of rating points
Lowest rating label
Highest rating label
Customizing the Rating Scale
You can control how many rating points are displayed.
Examples:
1–5 star satisfaction rating
1–10 numeric experience scale
Labels help clarify meaning for respondents.
Example labels:
Lowest rating: Bad
Highest rating: Good
Styling and Layout Controls
The Rating Element supports visual customization.
Available controls:
Icon alignment (left, center, top)
Spacing and padding
Consistent styling across desktop and mobile
How Ratings Are Stored
Ratings are saved as numeric values and linked to the submission.
Storage locations:
Submission records
Contact profiles
Contact activity timeline
PDF exports
Viewing Ratings in Contact Records
When a contact submits a rating, the value appears on their contact record.
Details:
Stored as a numeric value (example: 4)
Visible under the related Form, Survey, or Quiz entry
Viewing Ratings in Submissions
Ratings are also visible inside the Submissions view.
You can:
Review individual responses
Export submission data
See icon-based and numeric rating values
Mobile Responsiveness
The Rating Element is fully responsive.
Behavior:
Touch-friendly icons
Automatic layout adjustment for small screens
Common Issues and Fixes
Rating value not saving
Ensure the form or survey is published after changes.
Rating not visible in contact record
Confirm the submission was completed successfully.
Icons not displaying as expected
Check selected icon type and alignment settings.
FAQ
Can I use the Rating Element in Forms, Surveys, and Quizzes?
Yes. The Rating Element works in all three builders.
How many rating points can I use?
You can configure the rating scale to any number of points.
Can I change the rating icons?
Yes. Multiple icon styles are supported.
Where can I see submitted ratings?
Ratings appear in submissions, contact records, activity timelines, and exports.
Does the Rating Element work on mobile devices?
Yes. It is fully responsive and optimized for mobile use.