Who This Is For / When to Use
Accounts managing recurring subscriptions
Teams handling failed payments or expiring cards
Businesses that want customers to self-update payment details securely
How Subscription Payment Update Links Work
Payment update links allow customers to update their subscription payment method.
Links are subscription-specific
Each link is valid for 30 days
Updated payment methods apply starting with the next billing cycle
Multiple links can be generated per subscription
All active links can be revoked at any time
Where to Find Subscriptions
Step 1: Open Subscriptions
Go to Payments from the left navigation
Select Subscriptions at the top
Send a Payment Update Link (List View)
Step 2: Use the Quick Action Menu
Locate the subscription
Click the three-dot menu
Select Share payment update link
Send a Payment Update Link (Subscription Details)
Step 3: Open Subscription Details
Click a subscription to open Subscription Details
Click Actions
Select Share payment update link
Choose How to Deliver the Link
Step 4: Share the Link
You can deliver the payment update link in two ways:
Send email
Sends the link directly to the customer
Copy link
Share via SMS, chat, or other channels
You can also deactivate all previously shared links from this screen.
Customer Updates Their Payment Method
What the Customer Sees
Subscription details
Current billing amount
Secure form to enter a new card
After submission, the payment method is immediately attached to the subscription.
What Happens After the Update
The subscription remains active
The new payment method is used for future charges
A confirmation message is shown after a successful update
Common Issues and Fixes
Link Has Expired
Cause: The link is older than 30 days.
Fix: Generate and share a new payment update link.
Customer Used the Wrong Link
Cause: Multiple links were previously shared.
Fix: Deactivate all links and generate a new one.
Payment Was Not Charged Immediately
Cause: Updates apply to the next billing cycle only.
Fix: This is expected behavior.
FAQ
How long is a payment update link valid?
Each link is valid for 30 days from the time it is generated.
Can I send the link through channels other than email?
Yes.
You can copy the link and share it via SMS, chat, or any messaging platform.
Can I generate multiple links for the same subscription?
Yes.
Multiple links can be generated, and all can be revoked if needed.
Where can I deactivate shared links?
Deactivate links from the Share payment update link panel for that subscription.
When does the new payment method take effect?
The updated payment method is charged starting with the next billing cycle.
Does updating the payment method cancel the subscription?
No.
The subscription stays active and unchanged.