Who This Is For / When to Use
This article is for users who want to:
Respond to Instagram DMs inside Kyrios
Automate actions when someone messages on Instagram
Use Instagram DMs as workflow triggers
Centralize social conversations in the Conversations inbox
What the Instagram DM Integration Enables
Once connected, you can:
View and reply to Instagram DMs in Conversations
Trigger workflows when a customer replies on Instagram
Sync Instagram messaging with Facebook-connected tools
Manage social conversations without leaving Kyrios
Requirements:
An Instagram Business or Creator account
The Instagram account must be connected to a Facebook Page
Messaging access must be enabled in Instagram settings
Step 1: Connect Your Instagram Account to a Facebook Page
Instagram Direct Messaging requires a Facebook Page connection.
Ensure your Instagram Business or Creator account is connected to a Facebook Page.
Follow Instagram’s official connection steps inside Meta.
Important:
Instagram messaging permissions must also be enabled to allow third-party access.
Result:
Your Instagram account is ready for external messaging access.
Step 2: Enable Message Access in the Instagram App
Instagram controls whether third-party tools can access DMs.
Open the Instagram mobile app.
Go to Settings.
Select Privacy.
Tap Messages.
Then:
Open Message controls.
Under Connected tools, enable Allow access to messages.
Result:
Kyrios and other approved tools can access Instagram DMs.
Step 3: Connect Facebook and Instagram in Kyrios
In Kyrios, go to Settings.
Select Integrations.
Click Connect under Facebook and Instagram.
Notes:
Icons appear gray before connection
Icons turn colored when successfully connected
You may be prompted to log in and approve permissions
Result:
Your Facebook Page and Instagram account are now connected to Kyrios.
Step 4: Respond to Instagram DMs in Conversations
Once connected:
Go to Conversations.
Open a message sent via Instagram DM.
Reply directly from Kyrios.
Result:
Instagram DMs are managed alongside other communication channels.
Step 5: Trigger Workflows from Instagram DMs
Instagram DMs can be used as workflow triggers.
Go to Automations > Workflows.
Add a trigger.
Select Customer replied.
Set Reply channel to Instagram DM.
Result:
Workflows run automatically when an Instagram message is received.
Important Messaging Control Behavior
If “Allow access to messages” is ON
Instagram DMs flow into Kyrios
Conversations and workflows work as expected
If “Allow access to messages” is OFF
Instagram DMs stop syncing
Workflows no longer trigger
Messages are only visible inside Instagram
Common Issues and Fixes
Instagram DMs not appearing
Confirm:
Instagram is connected to a Facebook Page
Facebook and Instagram are connected in Settings > Integrations
Allow access to messages is enabled in Instagram
Workflow trigger not firing
Ensure:
Trigger type is Customer replied
Reply channel is set to Instagram DM
Messages worked before but stopped
Check Instagram message access settings. Turning them off immediately breaks the integration.
FAQ
Can I disconnect Instagram DMs from Kyrios?
Yes. Go to Settings > Integrations and disconnect Instagram.
Will my Instagram DMs still appear in the Instagram app?
Yes. Messages remain available in Instagram even when connected to Kyrios.
Can I automate replies using Instagram DMs?
Yes. Instagram DMs can trigger workflows and automated actions.
Are there restrictions on Instagram DM usage?
Yes. Functionality depends on Instagram’s platform policies and your account permissions.
What happens if I turn off “Allow access to messages”?
The integration stops immediately. Messages will no longer sync into Kyrios.
Do I need a Business account?
Yes. Instagram must be a Business or Creator account connected to a Facebook Page.