Who This Is For / When to Use
This article is for account owners and billing admins who:
Use subscriptions with automatic payments
Want to recover failed subscription payments without immediately canceling the subscription
Need visibility into failed charges, retries, and invoice payments
How Failed Subscription Payments Work in Kyrios
When a subscription payment attempt fails:
Kyrios continues retrying the payment based on your retry rules.
An open invoice is automatically created (if enabled).
The invoice is sent to the customer by email and/or SMS.
The customer can pay the invoice manually.
The subscription automatically resumes once payment is successful.
This process prevents unnecessary subscription cancellations while giving customers a clear fallback payment option.
Viewing a Subscription with Failed Payments
Step 1: Open the Subscriptions List
Navigate to Payments from the left sidebar.
Click Subscriptions.
Locate the subscription with the failed payment.
Click the three-dot menu.
Select View Subscription.
Step 2: Review Subscription Details
Inside Subscription Details, you can view:
Subscription ID and status
Payment provider
Customer information
Source funnel or order form
Total amount
This view confirms whether the subscription is active, paused, or impacted by failed payments.
Reviewing Failed Transactions
Step 3: Check the Transactions Section
Scroll to the Transactions section to review payment attempts.
Here you can see:
Successful charges
Failed charges
Transaction dates and amounts
Charge source (Order or Invoice)
Failed transactions are clearly marked with a Failed status.
Understanding Open Invoices from Failed Payments
Step 4: Locate Automatically Created Invoices
Scroll to the Invoices section within the subscription.
Each failed payment invoice includes:
Invoice name and number
Issue date and due date
Amount due
Current invoice status (Due, Paid)
These invoices are automatically generated when enabled in settings.
What the Customer Receives
Step 5: Customer Invoice Notification
When an invoice is created, the customer receives:
An email invoice notification
A View Invoice button
A secure payment link
This allows the customer to complete payment manually if automated retries fail.
What Happens After the Invoice Is Paid
Step 6: Subscription Reactivation
Once the customer pays the invoice:
The invoice status updates to Paid
A successful invoice transaction appears in the Transactions list
The subscription automatically resumes if no other invoices are unpaid
Configuring Failed Payment Invoice Settings
Enable or Disable Invoice Creation
To manage invoice behavior for failed subscription payments:
Go to Payments
Click Settings
Select Subscriptions
From here, you can:
Enable or disable automatic invoice creation
Choose whether invoices are sent via Email, SMS, or both
Define retry timing for failed subscription charges
Choose whether subscriptions are canceled after all retries fail
These settings apply to supported payment providers such as NMI, Authorize.net, and Square.
Common Issues and Fixes
Invoice not created after failure
Ensure “Automatically create invoices for failed subscription payments” is enabled in Subscription Settings.
Subscription not resuming after payment
Confirm there are no other unpaid invoices tied to the same subscription.
Customer did not receive invoice email or SMS
Verify notification channels (Email/SMS) are enabled in Subscription Settings.
FAQ
What happens when a subscription payment fails?
Kyrios retries the payment based on your retry rules and automatically creates an invoice for the failed charge if invoice creation is enabled.
Can customers pay manually instead of waiting for retries?
Yes. Customers can pay immediately using the invoice link sent via email or SMS.
Will paying the invoice reactivate the subscription?
Yes. Once the invoice is paid, the subscription automatically resumes if there are no other unpaid invoices.
Can I edit the invoice details?
No. Failed payment invoices are tied to the subscription and cannot be manually edited. All details are generated from the subscription data.
Which payment providers support failed payment invoices?
This feature is supported by NMI, Authorize.net, and Square.
Where can I find failed payment invoices?
Go to Payments → Subscriptions → View Subscription → Invoices to see all automatically created invoices.
How do I control email and SMS notifications for these invoices?
Navigate to Payments → Settings → Subscriptions and configure invoice delivery options for failed subscription payments.