Who This Is For / When to Use
Use this guide if you:
Want different chat experiences on different pages
Need separate chat designs or channels per funnel or website
Offer multiple communication options (Live Chat, SMS, WhatsApp, AI, etc.)
Manage chat widgets across funnels, websites, or WordPress
What Multiple Chat Widgets Allow
Multiple chat widgets let you:
Create different chat designs and behaviors
Use different communication channels per page
Assign widgets at the funnel or website level
Keep one widget as default and override it where needed
Step 1: Open Chat Widget Settings
Go to Sites in the main menu.
Click Chat Widget.
This page lists all existing chat widgets.
Step 2: Create a New Chat Widget
Click + New.
Select the chat widget type you want to create.
Available chat types:
All-In-One Chat
SMS / Email Chat
Live Chat
WhatsApp Chat
Facebook Chat
Instagram Chat
Voice AI
Important Notes:
The most recently created widget becomes the default chat widget
The All-In-One Chat option can replace multiple separate widgets
Step 3: Customize the Chat Widget
Configure the widget using the following sections:
Style
Chat Window
Messaging
Agent
Adjust colors, placement, greetings, and behavior.
Preview the widget on desktop, tablet, or mobile.
Click Save.
Step 4: Publish or Get the Widget Code
After saving:
Use Get Code to install on external websites
Use Get it for WordPress for WordPress installs
Saved widgets are available for funnels and websites
Step 5: Assign a Chat Widget to a Funnel or Website
Open the Funnel or Website.
Click Settings.
Locate the Chat widget dropdown.
Select the widget you want to use.
Save the settings.
This overrides the default widget for that funnel or website.
How Default vs Page-Level Widgets Work
Default chat widget
Used automatically if no widget is selected
Assigned chat widget
Overrides the default for that funnel or website
Each funnel or website can use a different widget
WordPress Support
WordPress supports the default chat widget
Custom widget assignment is controlled inside Kyrios
Use Get it for WordPress for installation
Best Practices
Use All-In-One Chat to reduce widget sprawl
Match widget style to page intent
Use Live Chat on sales pages
Use SMS or AI on lead capture pages
Keep one clean default widget as fallback
FAQ
What are the benefits of using multiple chat widgets?
Multiple widgets allow different pages to use different chat channels, designs, and behaviors, improving engagement and relevance.
Can I use different chat widgets on different pages?
Yes. Each funnel or website can have its own assigned chat widget.
How do I customize the appearance of a chat widget?
Edit the widget and use the Style, Chat Window, Messaging, and Agent tabs.
Can I manage all chat channels in one widget?
Yes. Use the All-In-One Chat option to combine all channels into a single widget.
Does WordPress support multiple widgets?
WordPress supports the default chat widget. Widget assignment is managed inside Kyrios.
What happens if no widget is selected?
The system uses the default chat widget automatically.