Who This Is For / When to Use
Sales teams prioritizing which Opportunities to follow up on first
Managers reviewing pipeline health and engagement trends
Users exporting Opportunity data for reporting or analysis
What the Contact Engagement Score Is
The Contact Engagement Score measures how engaged a contact is based on their interactions across Kyrios.
Displayed as a number (for example: 0, 11, 12)
Higher scores indicate higher engagement
Calculated automatically by Kyrios
Read-only (cannot be manually edited)
Each Opportunity reflects the Engagement Score of its associated contact.
Where You Can See the Engagement Score
Opportunity Table View
The Engagement Score can be shown as a column in the Opportunities table.
Appears alongside other Opportunity fields such as Status and Owner
Useful for scanning and sorting Opportunities by engagement level
Opportunity Card View
The Engagement Score is also visible directly on individual Opportunity cards.
Displayed within the Opportunity details panel
Helps assess engagement without leaving the pipeline view
Customizing Opportunity Views to Show Engagement Score
You can include the Engagement Score in both tables and cards.
Opportunity tables: add Engagement Score as a visible column
Opportunity cards: enable Engagement Score in card settings
This allows each team to tailor their workspace around engagement-driven selling.
Engagement Score in Data Exports
The Contact Engagement Score is included in all Opportunity exports.
Available in CSV/XLSX exports
Can be used for reporting, forecasting, or external analysis
Matches the Engagement Score shown in the UI
Important Availability Rule
The Contact Engagement Score follows a strict timing rule:
Only appears for Opportunities created or updated after March 19, 2025
Older Opportunities will automatically display the score once they are updated
No manual backfill is required
FAQ
What does a higher Engagement Score mean?
A higher score means the contact is interacting more frequently or recently with your business, indicating higher sales readiness.
Can I manually change a Contact Engagement Score?
No. The Engagement Score is calculated automatically by Kyrios and cannot be edited.
Why don’t I see an Engagement Score on some Opportunities?
If an Opportunity was created or last updated before March 19, 2025, the Engagement Score will not appear until the Opportunity is updated.
Is the Engagement Score based on the Opportunity or the contact?
The score belongs to the contact and is displayed on each Opportunity associated with that contact.
Is the Engagement Score available in reports?
Yes. It is included in Opportunity exports and can be used in external reporting tools.