Who This Is For / When to Use
Use this action if you want to:
Score contacts based on engagement behavior
Increase or decrease lead priority automatically
Segment contacts using Engagement Score thresholds
Trigger follow-up workflows based on score changes
What the Action Does
When this action runs, Kyrios:
Adds or subtracts a defined number of points
Updates the contact’s Engagement Score immediately
Does not notify the contact (internal metric only)
Step 1: Open or Create a Workflow
Go to Automation
Select Workflows
Click Create Workflow or open an existing one
Step 2: Add the Modify Contact Engagement Score Action
In the workflow canvas, click the + icon
Select Add Action
Search for Modify Contact Engagement Score
Click to add the action
Step 3: Configure the Action
Complete the required fields:
Action Name
Internal name for identifying this step
Adjustment
Choose one option:
Add – increases the score
Subtract – decreases the score
Points
Enter the numeric value to add or subtract
Example:
10
Step 4: (Optional) Use an Engagement Score Trigger
To trigger workflows based on score values:
Add a trigger
Select Contact Engagement Score
Define conditions (example: Score equals 10)
This allows workflows to start when a contact reaches a specific score.
Step 5: Save and Test the Workflow
Click Save Action
Use workflow testing to validate score changes
Confirm the contact’s Engagement Score updates correctly
For detailed testing steps, see Using the Testing Features in Workflows.
Example Use Case
Scenario: Email Engagement Scoring
Objective: Increase scores for contacts engaging with emails.
Workflow Setup
Trigger: Email link clicked
Action: Modify Contact Engagement Score
Adjustment: Add
Points: +10
Result
Contacts who interact with emails automatically receive higher Engagement Scores, making them easier to prioritize for sales or follow-up campaigns.
Important Behavior and Limits
Engagement Scores are internal only
Changes apply instantly
Scores can go up or down based on configuration
Multiple Modify Engagement Score actions can exist in one workflow
Common Issues and Fixes
Score Did Not Change
Confirm the workflow is published
Ensure the workflow reached the action
Verify points and adjustment type are set correctly
Score Changed Unexpectedly
Review other workflows that may also modify Engagement Score
Check for multiple actions affecting the same contact
Frequently Asked Questions
What is the Modify Contact Engagement Score action?
It adjusts a contact’s Engagement Score by adding or subtracting points during a workflow.
Can I use this with other actions?
Yes. It works with any trigger or action, including email, SMS, tagging, or pipeline actions.
Can I add multiple score changes in one workflow?
Yes. You can add multiple Modify Contact Engagement Score actions with different values.
Will contacts see their score change?
No. Engagement Score is visible only to internal users.
Can I undo a score change?
Not automatically. You must manually adjust the score or run another workflow to offset it.