Who This Is For / When to Use
Use this action if you want to:
Automatically assign sales reps, account managers, or support users to contacts
Ensure internal stakeholders receive updates on specific contacts
Standardize follower assignment based on workflow events
What the Action Does
When this action runs, Kyrios:
Adds selected users as followers on the contact
Does not create duplicate followers if the user is already following
Applies immediately when the workflow reaches this step
Step 1: Open or Create a Workflow
Go to Automation
Click Workflows
Select an existing workflow or click Create Workflow
Step 2: Add the Add Contact Followers Action
In the workflow canvas, click the + icon
Select Add Action
Search for Add Contact Followers
Click to add the action
Step 3: Configure the Action
(Optional) Rename the action for clarity
Open the Followers dropdown
Select one or more users to add as followers
Only internal users can be added as followers.
Step 4: Save the Action
Click Save Action
The workflow will proceed to the next step or end
Example Use Case
Scenario: Sales Team Collaboration
Objective:
Automatically assign followers when a contact submits a form.
Workflow Setup
Trigger: Form Submitted
Action: Add Contact Followers
Followers: Sales Representative and Account Manager
Result
When a contact submits the form, the selected users are automatically added as followers and receive updates on the contact.
Important Behavior and Limits
Followers are added only once per user
The action does not remove existing followers
Contacts are not notified when followers are added
There is no impact on contact ownership
Common Issues and Fixes
Followers Were Not Added
Ensure the workflow is published
Confirm the workflow reached the action step
Verify selected users have access to the location
Duplicate Followers Concern
Kyrios prevents duplicate follower entries automatically
Frequently Asked Questions
Can I remove followers using this action?
No. Use the Remove Contact Followers workflow action to remove users.
How can I verify followers were added?
Open the contact record and review the Followers section.
Is there a limit to how many followers I can add?
Limits depend on platform configuration. Most accounts support multiple followers per contact.
What happens if the workflow runs again?
Existing followers are not duplicated. The system keeps the follower list unchanged.