Who This Is For / When to Use
This article is for Kyrios users who want to automatically control which users follow a contact based on workflow logic. Use this feature when assigning ownership, routing contacts, or managing internal visibility without manual updates.
What Contact Follower Automation Does
Contact follower automation allows workflows to programmatically add or remove users as followers on a contact. Followers receive visibility and updates on the contact without requiring manual assignment.
This feature is available as workflow actions and runs automatically when the workflow executes.
Available Workflow Actions for Contact Followers
Kyrios provides two workflow actions specifically for managing contact followers.
Add Contact Followers – Adds selected users as followers on the contact
Remove Contact Followers – Removes selected users or all followers from the contact
These actions can be used in any workflow that operates on contacts.
How to Add Contact Followers Using a Workflow
The Add Contact Followers action automatically assigns users as followers when the workflow runs.
Open an existing workflow or create a new one.
Add an action and select Add Contact Followers.
Enter an action name (optional).
Select one or more users to add as followers.
Save and publish the workflow.
When the workflow executes, the selected users are added as followers to the contact.
How to Remove Contact Followers Using a Workflow
The Remove Contact Followers action removes followers from a contact automatically.
Open an existing workflow or create a new one.
Add an action and select Remove Contact Followers.
Choose whether to remove:
All followers, or
Only selected users
Save and publish the workflow.
The workflow removes followers each time it runs based on the selected option.
When to Use Each Action
Use Add Contact Followers when contacts need to be monitored by specific team members automatically, such as account owners or support agents.
Use Remove Contact Followers when follower access should be cleaned up, reassigned, or restricted after a workflow event.
Common Issues and Fixes
Followers Are Not Added or Removed
This usually happens when the workflow is still in draft.
Fix: Publish the workflow so the action can execute.
Wrong Users Are Added as Followers
This occurs when the wrong users are selected in the action.
Fix: Edit the workflow action and confirm the selected users.
Followers Are Removed Unexpectedly
This can happen if Remove All Followers is enabled.
Fix: Disable the toggle and specify individual users instead.
Frequently Asked Questions
What is a contact follower?
A contact follower is a user who has visibility into a contact and receives updates based on internal activity.
Can I add multiple followers at once?
Yes. The Add Contact Followers action supports selecting multiple users.
Can I remove only specific followers?
Yes. The Remove Contact Followers action allows removing selected users instead of all followers.
Do these actions work in all workflows?
These actions are available in workflows that operate on contacts.