Who This Is For / When to Use
Accounts using Chat Widget to capture leads or support members.
Membership site owners who want chat access inside the Membership experience.
Teams embedding chat without modifying individual pages manually.
What This Does
Adding the chat widget code to Membership settings makes the widget available across Membership pages where site-level code is loaded.
Step 1: Get Your Chat Widget Code
Go to Sites → Chat Widget.
Locate the chat widget you want to use.
Click the three-dot menu and select Edit.
Copy the Widget Code
Inside the widget editor, click Get Code.
In the modal, click Copy to copy the script.
You will paste this code in the Membership settings.
Step 2: Open Membership Site Settings
Go to Memberships → Courses.
From the dropdown, select Settings.
Click Site Details.
Step 3: Add the Chat Widget Code
In Site Details, expand the Advanced section.
Locate the code areas:
Custom JS
Custom CSS
Tracking Code (Header or Footer)
Paste the Code
Paste the chat widget script into Custom JS or Tracking Code (Header).
Do not modify the script contents.
Step 4: Save Your Changes
Click Save in the top-right corner.
Refresh your Membership site to confirm the widget appears.
Common Issues and Fixes
Chat Widget Does Not Appear
Confirm the correct widget code was copied.
Ensure the code was pasted into Custom JS or Header Tracking Code.
Verify Save was clicked after pasting.
Widget Appears on All Membership Pages
This is expected behavior for site-level code.
Page-level targeting requires conditional logic inside the script.
FAQs
Where do I find the chat widget code?
Go to Sites → Chat Widget, edit the widget, and click Get Code.
Which field should I paste the code into?
Paste the script into Custom JS or Tracking Code (Header) under Advanced settings.
Do I need to add the code to each Membership page?
No. Adding it in Site Details applies it across the Membership site.
Can I use the same chat widget elsewhere in Kyrios?
Yes. The same widget code can be embedded on other sites or pages.
What if I don’t save after pasting the code?
The widget will not load. Changes only apply after clicking Save.