Who This Is For / When to Use
Use this trigger if your account collects Google or Facebook reviews and you want automation to respond, route, or log reviews immediately after they are received.
What the Review Received Trigger Does
The Review Received trigger fires each time a new review is received from a supported review platform.
This trigger is contactless, meaning:
Reviews are not linked to contact records
Actions run without requiring a contact to exist
The trigger provides structured review data such as rating, source, and spam status for filtering and automation.
How to Add the Review Received Trigger
Step 1: Create or Open a Workflow
Go to Automations > Workflows.
Click Create Workflow or open an existing workflow.
Select Start from Scratch if creating a new workflow.
Step 2: Add the Trigger
Click Add New Trigger.
Search for Review.
Select New Review Received.
Step 3: Configure Review Filters
Filters control which reviews trigger the workflow.
Available standard filters include:
Is Review Spam (Yes / No)
Review Rating
Review Source (Google or Facebook)
Use filters together to precisely control execution.
Step 4: Example Filter Configuration
A common configuration is:
Is Review Spam is No
Review Rating equals 10
Review Source is Google
This ensures only legitimate, high-rating Google reviews trigger actions.
Adding Actions After a Review Is Received
Once the trigger fires, you can add actions such as:
Add or remove contact tags
Send internal notifications
Route review data to a webhook
Modify engagement or reputation scores
Log review data for reporting
Actions run immediately after the review meets trigger conditions.
Common Use Cases
Respond to Positive Reviews
Trigger: Rating equals 5
Action: Notify team or log review for testimonials.
Flag or Ignore Spam Reviews
Trigger: Is Review Spam equals Yes
Action: Route to internal review queue or ignore.
Platform-Specific Review Handling
Trigger: Review Source equals Facebook or Google
Action: Run platform-specific follow-up workflows.
Common Issues and Fixes
Workflow Does Not Trigger
Cause: Workflow is not published.
Fix: Save and publish the workflow.
Spam Reviews Trigger Actions
Cause: Spam filter not applied.
Fix: Add Is Review Spam = No filter.
Too Many Reviews Trigger the Workflow
Cause: No rating or source filters applied.
Fix: Add rating or platform-based filters.
FAQs
Can I trigger different actions based on review rating?
Yes. Use the Review Rating filter and conditional logic to branch actions by rating.
Can I separate Google and Facebook reviews?
Yes. Use the Review Source filter to route reviews into different workflows.
What does “contactless” mean for this trigger?
It means reviews are processed without being tied to contact records.
Can I send review data to external systems?
Yes. Use webhooks or integrations as workflow actions.
Can spam reviews be excluded automatically?
Yes. Use the Is Review Spam filter set to No.