Who This Is For / When to Use
Use this trigger if you want to automate follow-ups, internal tasks, or data updates after a call handled through Calls, IVR, or Voice AI once transcription is complete.
What the Call Transcript Generated Trigger Does
This trigger adds a contact to a workflow when Kyrios finishes generating a call transcript. The workflow can then reference:
The full call transcript text
Call direction, duration, and identifiers
Caller and recipient details
Location metadata (city, state, country)
This trigger only fires after transcription is successfully generated.
How to Add the Call Transcript Generated Trigger
Step 1: Create a New Workflow
Go to Automations → Workflows.
Click Create Workflow.
Select Start from Scratch.
Step 2: Add the Trigger
In the workflow builder, click Add New Trigger.
Open the Conversation AI section.
Select Transcript Generated.
Step 3: Choose Transcript Source Type
Under Filters → Type, choose which call types should activate the workflow:
Calls
IVR
Voice AI
If transcription is disabled for the selected type, a warning banner appears with a shortcut to enable it.
Step 4: (Optional) Add Additional Filters
You can narrow when the trigger fires by applying filters such as:
Direction: Incoming or Outgoing
Duration (seconds): Greater than or less than a specific value
Example:
Type = Calls
Direction = Incoming
Duration > 100 seconds
Click Save Trigger when finished.
Using Transcript Data Inside the Workflow
Once triggered, transcript-related fields become available throughout the workflow.
Available Transcript Fields
You can reference these values in conditions, messages, tasks, and updates:
Transcript (full text)
Call SID
Call Direction
Call Duration
Call From
Call To
Caller location fields (city, state, country, zip)
Use these fields through If/Else conditions, custom values, or message personalization.
Common Issues and Fixes
The trigger does not fire
Confirm call transcription is enabled for the selected call type.
Verify the call completed successfully and generated a transcript.
Transcription warning message appears
Click Go to settings from the warning banner and enable transcription.
Voice AI calls have transcription enabled by default.
Transcript fields are empty
The workflow started before transcription completed.
Ensure you are using the Transcript Generated trigger, not a call-start trigger.
Frequently Asked Questions
Does this trigger work for inbound and outbound calls?
Yes. You can optionally filter by call direction.
Is transcription enabled automatically?
Voice AI calls are enabled by default. IVR and standard calls must be enabled manually.
Can I use the full transcript in messages or tasks?
Yes. The complete transcript is available as a workflow value.
Can I automate tasks or assignments from call content?
Yes. Use transcript text and call metadata in conditions to create or assign tasks.
Is transcription available in multiple languages?
Yes. Accuracy depends on your voice language configuration.