Who This Is For / When to Use
Use this trigger if you want workflows to run based on what happens during phone calls, such as:
Missed or unanswered calls
Completed outbound calls
Voicemails
Busy or canceled calls
This trigger is commonly used by sales and support teams to ensure no call outcome is missed.
What the Call Status Trigger Does
The Call Status trigger activates when a call’s status is detected and enrolls the related contact into a workflow.
Without filters, the trigger fires for any call status. Filters are strongly recommended to limit execution to specific scenarios.
How to Add the Call Status Trigger
Step 1: Create or Edit a Workflow
Go to Automations in the left navigation.
Select Workflows.
Click Create Workflow, or open an existing workflow and select Edit Workflow.
Step 2: Add a New Trigger
In the workflow builder, click Add New Trigger.
In the trigger selection panel, open the Events category.
Select Call Status, or use the search bar to locate it.
Step 3: Configure the Call Status Trigger
Workflow Trigger Name (Optional)
You may rename the trigger for clarity inside the workflow builder.
This name is display-only
Renaming does not affect trigger behavior
Step 4: Configure Trigger Filters
Filters define which call events qualify to trigger the workflow.
Call Status
Select one or more call statuses that should activate the workflow, such as:
completed
busy
no-answer
voicemail
canceled
If no status is selected, all call statuses qualify.
Call Direction
Limits the trigger to:
Incoming calls only, or
Outgoing calls only
In Workflow
Restricts the trigger to calls that occurred inside a specific workflow.
This is useful for chaining workflows together.
In Number Pool / In Phone Number
In Number Pool – Limits calls to a predefined pool of phone numbers
In Phone Number – Limits calls to specific phone numbers
Step 5: Save the Trigger
Click Save Trigger in the bottom-right corner of the trigger configuration panel.
Add Workflow Actions
After saving the trigger, add any workflow actions you need, such as:
Notify assigned users
Send SMS or email
Create or update opportunities
Create follow-up tasks
Add internal notes
Pro Tip:
A workflow can be published without actions if it is being used for logging, testing, or enrollment control.
Save and Publish the Workflow
Click Save in the top-right corner of the workflow builder.
Toggle the workflow from Draft to Publish.
Use Test Workflow to verify correct behavior before enabling.
Common Issues and Fixes
Workflow Triggers Too Often
Add a specific Call Status filter
Restrict Call Direction
Use In Workflow to limit execution scope
Workflow Does Not Trigger
Confirm the call status matches the selected filters
Verify the workflow is published
Ensure the call involves a tracked phone number
Example Use Cases
Missed Call Follow-Up
Trigger Filters
Call Status: busy, no-answer
Actions
Notify a team member
Create a follow-up task
Log the missed call on the contact record
Sales Follow-Up After Outbound Calls
Trigger Filters
Call Status: completed
Call Direction: outgoing
Actions
Log the call result
Send a follow-up email
Create the next sales task
Voicemail Notification
Trigger Filters
Call Status: voicemail
Actions
Notify the assigned user
Log voicemail details
Create a callback task
FAQ
What is the Call Status workflow trigger?
The Call Status trigger activates a workflow when a call reaches a specific status and enrolls the associated contact into the workflow.
Can I trigger workflows for missed calls only?
Yes. Select call statuses such as busy or no-answer in the trigger filters.
Can I limit the trigger to incoming or outgoing calls?
Yes. Use the Call Direction filter to select Incoming or Outgoing calls only.
What does the “In Workflow” filter do?
It restricts the trigger to calls that occurred within a specific workflow you select.
Can I trigger multiple actions from one Call Status trigger?
Yes. Any number of workflow actions can be added after the trigger.
Can a Call Status workflow have no actions?
Yes. A workflow can be published with only a trigger and no actions.
How do I test the Call Status trigger?
Use the Test Workflow button next to the Publish toggle to simulate execution and confirm behavior.