Who This Is For / When to Use
Use this action when you need to:
Explicitly end an IVR call from a workflow
Prevent callers from looping in hold music
Play a final message before disconnecting
Control exactly where an IVR call stops
Where to Find This Action
Go to Automations > Workflows
Create a new workflow or open an existing one
Click Add Action
Search for End IVR Call
What This Action Does
When the End IVR Call action runs:
The active IVR call is disconnected
Any IVR steps after this action are skipped
Non-IVR workflow actions continue as normal
By default, the call ends immediately unless voice instructions are enabled.
Basic Setup (End Call Immediately)
Use this configuration to end the call without playing any message.
Required Settings
Add Voice Instructions: Disabled
Result:
The call disconnects instantly.
Play a Text-to-Speech Message Before Ending the Call
Use this option to say a short message before disconnecting.
Fields Explained
Say or Play Message → Say a message
Text to Say – Message spoken to the caller
Language – Language used for speech
Message Voice – Voice style
Number of Loops – How many times the message repeats
Result:
The message plays, then the call ends.
Play a Custom Audio File Before Ending the Call
Use this option to play branded audio, music, or a recorded message.
Fields Explained
Say or Play Message → Play a message
Upload File – MP3 or supported audio format
Number of Loops – Number of times audio repeats
Result:
The audio plays, then the call disconnects.
Example Configuration
Use Case: Thank the caller before disconnecting.
Action Name: End IVR Call
Add Voice Instructions: Enabled
Say or Play Message: Say a message
Text to Say: “Thank you for calling. Your call will now end.”
Language: English (US)
Message Voice: Woman
Number of Loops: 1
Result:
Caller hears the message once, then the call ends.
Important Behavior Notes
If Add Voice Instructions is disabled, the call ends immediately
IVR actions after this step are skipped
Non-IVR actions in the workflow still execute
This action cannot redirect the caller elsewhere
Common Issues and Fixes
Call Ends Too Early
Cause: Action placed too early in the workflow
Fix: Move End IVR Call to the final IVR step
Message Does Not Play
Cause: Voice instructions disabled
Fix: Enable Add Voice Instructions
Caller Needs to Leave a Message
Cause: End IVR Call used incorrectly
Fix: Use Voicemail or Record Message instead
Frequently Asked Questions
Is End IVR Call a premium feature?
No. This action is available on all plans.
Can I redirect the caller to voicemail?
No. This action only disconnects the call. Use Voicemail or Record actions instead.
What happens to IVR steps after this action?
All IVR steps after End IVR Call are skipped.
Does this reduce IVR call duration?
Yes. The call ends immediately once this action runs.