What You Can Do with Social Planner
Schedule posts in advance
Publish community posts at the right time without manual effort.Manage all community content in one place
View scheduled, published, and in-review posts across all groups and channels.Post on behalf of community users
Choose or assign default users for posting to maintain consistency.
Step 1: Access Social Planner
Go to Marketing → Social Planner.
Click the Settings (⚙️) icon in the top-right corner.
Step 2: Connect Community Groups and Channels
In Settings, open the Communities tab.
Select a community group from your account to connect it.
Note: Only groups within the same account/location can be connected.
Once connected, all associated channels for that group will appear in Social Planner.
Step 3: Create a Community Post
1. Open Post Composer
Click + New Post in Social Planner.
In Post to, select one or more community channels.
Each channel clearly shows which group it belongs to.
2. Add Your Content
Write your post content.
Upload media to enhance visibility:
Images: Up to 10 (JPEG/PNG, max 10 MB each)
Videos: Up to 10 (MP4, max 1 GB, minimum 4 seconds)
Enter the Title (required).
Select the user who will post on behalf of the community.
3. Schedule the Post
Choose the date and time for publishing.
Review the post preview.
Click Schedule to confirm.
Community posts also support CSV uploads and other supported post types.
Managing Community Users in Social Planner
Community users are loaded by default across:
Post Composer
Content feeds
Community settings
This means you can search, scroll, and select users instantly—no waiting for user lists to load.
How it works:
Simply open Post Composer or Community Settings, and the user list is already available.
Important Things to Know
Syncing Channels
New channels or group updates do not auto-sync.
To refresh:
Go to Social Planner Settings → Communities
Click Sync for the group
Image description: Communities settings screen with the sync icon highlighted.
Posting on Behalf of Users
Choose a user directly in Post Composer, or
Assign a default posting user in
Social Planner Settings → Communities
This helps streamline publishing for teams.
Image description: Community settings showing default user selection.
FAQs
How many images or videos can I add to a post?
You can add up to 10 images or 10 videos per post.
Images: JPEG/PNG, up to 10 MB each
Videos: MP4, up to 1 GB, minimum 4 seconds
Can I schedule posts for multiple community groups at once?
Yes. You can select multiple groups and channels in Post Composer and schedule them together.
What happens if a new channel is added to my group?
New channels won’t appear automatically.
Go to Social Planner Settings → Communities and re-sync the group.
How do I choose which user posts the content?
In Post Composer, select the user under Community options.
You can also set a default user in Settings → Communities.
Can I edit a scheduled post?
Yes. Open the scheduled post in Social Planner, make your changes, and save again.
Are there other ways to upload community posts?
Yes. Community posts support CSV uploads and additional post types, not just manual composition.