Who This Is For / When to Use
This feature is for community members and admins who want to communicate privately with other group members without leaving the community.
Use Community Chat when:
Members need private 1-on-1 conversations
Admins want direct communication with users
Communities require secure, member-only messaging
Important Requirement to Use Community Chat
You must be a member of a community group to start or receive chats. Only members of the same group can message each other.
Community Chat Features
Private 1-on-1 Messaging
Community Chat supports direct, private conversations between two group members, including admins and regular users.
Media and File Sharing
Chats support sharing:
Images and photos
Files and documents
GIFs and emojis
Real-Time Notifications
Push notifications alert users instantly when a new message is received, with optional sound alerts.
How to Access Community Groups
Click Memberships in the left sidebar
Select Communities at the top
Click Groups to view all available groups
Click Login on the group you want to enter
How to Enable or Disable Community Chat
Community Chat availability can be managed from account settings.
Click Manage Your Account from the profile menu
Open Account Settings
Select Communities & Chats
Toggle chat On or Off for specific groups
How to Access Chat on Desktop
Chats are accessed from within a group.
From the Members List
Open the group
Go to Members
Click the Chat icon in the top-right corner
Select a member and click Start Chatting
From a Member Profile
Click a member’s name
Open their profile
Click Chat
What You Can Do Inside the Chat Window
Send Messages and Media
The chat window allows sending:
Text messages
Images and videos
Files and documents
GIFs and emojis
Manage Chat Options
Each chat includes an options menu for managing interactions.
Available options:
View Profile
Delete Chat
Block User
Block Unwanted Messages
Blocking a user prevents them from sending you messages.
To block a user:
Open the chat
Click the options dropdown
Select Block User
Using Community Chat on Mobile
Community Chat is fully supported on mobile apps.
Open the app and go to Community
Tap the message icon in the top-right corner
View existing chats or search for a member
Tap a chat to reply
Common Issues and Fixes
I Can’t Start a Chat
This usually means the user is not part of the same group.
Fix:
Confirm both users are members of the same group
Chat Option Is Missing
Chat may be disabled for the group.
Fix:
Check Communities & Chats settings
Enable chat for the group
Not Receiving Notifications
Notifications may be disabled at the device level.
Fix:
Enable push notifications in device settings
Frequently Asked Questions
Can I chat with users outside my group?
No. Community Chat only works between members of the same group.
Can I delete a chat conversation?
Yes. Deleting a chat removes it from your view but not from the other user’s inbox.
Can admins disable chat for specific groups?
Yes. Admins can toggle chat availability per group from Communities & Chats settings.
Are chats private?
Yes. Community Chats are private 1-on-1 conversations between members.