Who This Is For / When to Use
Use this guide when a bot should stop responding for a specific contact, such as during manual sales follow-up, sensitive support conversations, or live human takeover.
How the Stop Bot Tag Works
The Stop Bot tag immediately disables bot responses for the tagged contact only. Once applied, the bot will stop replying and allow a human user to manage the conversation without automation interference.
This does not affect other contacts or global bot settings.
Add the Stop Bot Tag to a Contact
The bot is turned off by adding the stop bot tag directly to the contact record.
To disable the bot:
Open the contact record.
Click into the Tags field.
Search for stop bot.
Select or add the stop bot tag.
Once the tag is applied, the bot is immediately disabled for that contact.
How to Turn the Bot Back On
Removing the stop bot tag re-enables the bot for the contact.
To turn the bot back on:
Open the contact record.
Remove the stop bot tag from the Tags field.
Save the contact record if prompted.
The bot will resume responding automatically.
Common Issues and Fixes
Bot is still responding after adding the tag
Confirm the tag name is exactly stop bot and not a similarly named custom tag.
Bot does not turn back on
Ensure the stop bot tag has been fully removed and that the Bot Status is set to Bot in the contact’s Booking Bot section.