Who This Is For / When to Use
Use this guide when a Booking Bot or AI Bot stops responding to messages, fails to reply during testing, or does not trigger when expected for a specific contact.
Check for Tags That Disable the Bot
Certain tags automatically prevent the bot from responding. If these tags are present, the bot is intentionally paused.
If the alert user tag is applied:
The AI Bot will not respond.
Remove the alert user tag from the contact to immediately re-enable the bot.
If the stop bot tag is applied:
The bot has been manually disabled for that contact.
The Bot Status must be turned back on (see next section).
Confirm the Bot Status Is Enabled
The bot will not respond unless the Bot Status is explicitly set to Bot in the Booking Bot section of the contact record.
To verify Bot Status:
Open the affected contact record.
Expand the Booking Bot section.
Locate Bot Status.
Set the value to Bot.
Save the contact record.
If the status is set to anything other than Bot, responses are suppressed.
Verify Required Booking Bot Fields Are Populated
The Booking Bot requires specific fields to be populated in order to function. If any required field is blank, the bot will fail silently.
Confirm the following fields are filled:
Prompt (or OpenAI Prompt)
Calendar ID
Intro Message
If any of these fields are empty:
The corresponding Custom Value must be updated in Settings > Custom Values.
Once populated, return to the contact and re-test the bot.
Check Calendar Availability
The Booking Bot can only respond successfully if the connected calendar has available time slots.
If no availability exists:
The bot will fail when attempting to book or suggest times.
To resolve this:
Navigate to the connected booking calendar.
Confirm open and available time slots exist.
Update calendar settings or calendar integrations if needed.
Re-test the bot once availability is restored.
Common Issues and Fixes
Bot suddenly stopped responding
Check for the alert user or stop bot tag on the contact.
Bot responds to some contacts but not others
Verify Bot Status and required fields for the specific contact.
Bot fails during booking
Confirm the calendar has available time slots and the correct Calendar ID is set.