Who This Is For / When to Use
This article is for Kyrios users who need to temporarily stop a workflow from running while troubleshooting issues, making updates, or preventing actions from firing.
Use this when a workflow needs maintenance, edits, or validation without triggering emails, tasks, or other automation steps.
How Pausing and Resuming a Workflow Works
Pausing a workflow sets it to Draft status, which stops all future actions from executing.
Resuming a workflow sets it back to Published status, allowing actions to continue running.
Pausing does not delete the workflow or remove enrolled contacts.
Option 1: Pause or Resume a Workflow from the Workflow List
Workflows can be paused or resumed directly from the workflow list without opening the builder.
Steps
Go to Automation → Workflows.
Locate the workflow.
Click the three-dot menu next to the workflow name.
Select Publish Workflow to resume or switch the workflow back to Draft to pause it.
Option 2: Pause or Resume a Workflow from Inside the Workflow
Workflows can also be paused or resumed from within the workflow builder.
Steps
Open the workflow.
Locate the Draft / Publish toggle in the top-right corner.
Toggle to Draft to pause the workflow.
Toggle to Publish to resume the workflow.
Click Save.
What Happens to Contacts in a Paused Workflow
Contacts already enrolled in a workflow remain enrolled when the workflow is paused.
Contact Behavior
Contacts in a wait step pause at their current position.
When the workflow is resumed, contacts continue from where they left off.
Changes made while paused apply only to steps below the contact’s current position.
Once a contact completes the remaining steps, it exits the workflow normally.
How Workflow Changes Affect Active Contacts
Workflow edits do not retroactively affect completed steps.
If a contact has already passed a step, updates to that step will not apply to that
contact.
This behavior ensures automation consistency and prevents unexpected changes mid-execution.
Location Transfer Behavior
During a location transfer, workflow execution remains stable.
What Happens
Contacts stay in their current workflows.
Workflows, campaigns, and triggers are not drafted automatically.
Enrolled workflow data remains unchanged.
Common Issues and Fixes
The Workflow Is Not Running
Cause: The workflow is still in Draft status.
Fix: Publish the workflow.
Changes Did Not Apply to Some Contacts
Cause: Contacts had already passed the modified steps.
Fix: Changes only apply to steps below the contact’s current position.
Actions Fired While Editing
Cause: The workflow was not paused before editing.
Fix: Switch the workflow to Draft before making changes.